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- Tasks: Lead and inspire a team to deliver exceptional guest experiences across various departments.
- Company: Join Butlin's, a fun-filled resort with a vibrant culture and exciting opportunities.
- Benefits: Competitive pay, flexible hours, and a chance to grow your career in hospitality.
- Why this job: Be the driving force behind unforgettable guest experiences and create lasting memories.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day, ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success.
Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high. The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience.
All Supervisor Plus Accountabilities:
- Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
- Ensuring the team are being coached to deliver key targets linked to the department.
- Responsibility for CAFF audits in accommodation.
- Responsibility for other departmental audits based on the area.
- Driving add-on sales and promotions where appropriate.
- Ensuring all stock/proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensuring any guest feedback is captured.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlins Values and Leadership Behaviours.
- Ensure we always have a focus on RPRPRT in the way we rota the team.
- Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
Role Details:
Supervisor Plus Buffets Key Focus Areas Outside of Accommodation:
- Food Safety Champion: Lead by example in maintaining the highest standards of food safety and hygiene.
- Creating a Warm, Welcoming Dining Experience: Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlins brand.
- Bay Replenishment & Food Quality: Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items.
- Coaching & Developing the Team: Provide on-shift coaching to help team members build confidence and capability.
Supervisor Plus Bars & Shops Key Focus Areas Outside of Accommodation:
- Coaching & Developing the Team: Support team members in delivering exceptional guest experience across all Bars & Shops locations.
- Driving Sales & Spend Per Head: Actively drive revenue by supporting the team to maximise Spend Per Head.
- Reducing Queues & Dynamic Deployment: Monitor guest flow and proactively move team members to where they are needed most.
- Good Stock Practices: Maintain strong stock control across Bars & Shops venues.
- Operating in Line with Brand Standards: Ensure venues are opened, operated, and closed following Butlins brand standards and operational procedures.
Supervisor Plus Restaurants & QSRs Key Focus Areas Outside of Accommodation:
- Championing Food Safety: Lead by example in consistently applying food safety and hygiene standards.
- Delivering a Warm, Welcoming Dining Experience: Ensure every guest receives a friendly, engaging welcome.
- Coaching & Developing the Team: Provide on-shift coaching to support effective floor management.
- Driving Upselling of Starters & Desserts: Coach the team to proactively recommend starters, desserts, and add-ons.
Supervisor Plus Splash Key Focus Areas Outside of Accommodation:
- Pool Operations: Supervise the day-to-day operation of the swimming pool and associated leisure facilities.
- Team Leadership: Supervise and support lifeguards and pool team members during shifts.
- Health & Safety: Ensure compliance with relevant safety legislation and industry standards.
- Guest Experience: Deliver a friendly and welcoming environment for guests.
Supervisor Plus Sports & Activities Key Focus Areas Outside of Accommodation:
- Activity Programme Delivery: Support the planning and delivery of a varied sports and activities programme suitable for guests of all ages.
- Team Supervision: Supervise sports and activities team members during shifts.
- Guest Experience: Deliver exceptional guest service and engage with guests to enhance their holiday experience.
- Health & Safety: Ensure all activities are delivered in accordance with health and safety procedures.
About You:
- Excellent leadership skills with the ability to coach and support the team in delivering key objectives.
- Strong attention to detail to support with all audit/observation-based activity.
- Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly.
- Experience of generating new opportunities through sales and promotions.
- Demonstrable experience of leading teams to success.
About Butlin's:
At Butlins, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year. If you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you.
Supervisor Plus employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor Plus
✨Tip Number 1
Network like a pro! Get chatting with folks in the industry, attend events, and connect on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to share your story and what makes you a great fit for the Supervisor Plus role. Keep it engaging and show off your personality!
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to Butlin's or other companies you're interested in. Express your enthusiasm for the Supervisor Plus role and ask about any upcoming opportunities.
✨Tip Number 4
Follow up! After interviews or networking events, drop a quick thank-you note. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reinforce your interest in the role!
We think you need these skills to ace Supervisor Plus
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the Supervisor Plus role and how you can contribute to our amazing team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that match the job description. Show us how your past roles have prepared you for the hands-on operational success we’re looking for!
Showcase Your Leadership Skills: As a Supervisor Plus, you'll be leading a team, so make sure to include examples of your leadership experience. Whether it’s coaching, developing, or driving results, we want to know how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fun and dynamic team at Butlin's!
How to prepare for a job interview at Butlins
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Supervisor Plus role. Familiarise yourself with the key responsibilities and expectations outlined in the job description. This will help you articulate how your skills and experiences align with what the company is looking for.
✨Showcase Your Leadership Skills
As a Supervisor Plus, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've coached or developed team members in the past, and how you’ve handled challenges. This will demonstrate your capability to drive operational success.
✨Emphasise Guest Experience
Since the role focuses heavily on guest satisfaction, come ready to discuss how you’ve previously enhanced customer experiences. Think of examples where you resolved guest complaints or improved service standards, as this will show your commitment to maintaining high operational standards.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and operational challenges. This not only shows your interest in the role but also helps you gauge if Butlin's is the right fit for you.