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- Tasks: Lead and support your team to deliver an amazing guest experience every day.
- Company: Join Butlin’s, where fun and adventure are at the heart of everything we do!
- Benefits: Enjoy a vibrant work culture, flexible shifts, and opportunities for growth.
- Why this job: Be part of a team that creates smiles and fosters a supportive environment.
- Qualifications: Previous leadership experience in a restaurant or fast-paced environment is essential.
- Other info: Work 40 hours a week with split shifts, perfect for balancing school or college.
The predicted salary is between 24000 - 36000 £ per year.
### Description
**About the role
We are looking for a Shift Manager to work in our Bars & Shops Venues across
the resort.
**
Reporting to the Venue Manager, the Shift Manager will be responsible for
ensuring daily operational plans are fulfilled by ensuring that relevant tasks
and objectives are being carried out by the team and that team are in the
right place at the right time to ensure we can manage fluctuating guest demand
whilst keeping operational standards and guest experience high whilst working
predominantly in one of our fast-paced Shops venues, and forms part of the
wider the Shops & Bars department.
You will support and coach the team to ensure the deliver a great experience
and are also driving any key targets such as add on sales or promotions.
This is an operational guest facing role and therefore all none-guest facing
tasks and activity will be allocated as time within your working week to allow
you to spend the majority of your time within your venue and with our guests.
This role covers 40 hours in a 5-day working week over 7 days, so flexibility
is very important.
As with all roles at Butlin’s, no day will be the same and you will need to
enjoy thinking on your feet, getting stuck in, and ensuring that our guest
experience is always your number one priority.
**This role is fixed term for 6 months.**
### About You
We are looking for an experienced leader from within a Retail Shops
environment that can support the team to deliver fantastic service. Putting
the guests first in everything you do, you will have experience in training
and coaching the team in a fun-filled environment to deliver an excellence
experience.
You should have previous experience in leading within a busy retail
environment where a balance of speed and quality is important.
You should be confident to direct and respond in any situation whilst
delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high
demand is important, as well as being able to manage multiple priorities and
adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team
to deliver amazing results for our teams and guests every day.
### Interested?
To find out more and apply, please submit your details via the apply now
button where we ask you to submit your CV and answer a few questions. Should
you have any questions or require any adjustments for this process, please
email
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Supervisor (Apply in minutes) employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (Apply in minutes)
✨Tip Number 1
Familiarize yourself with Butlin's values and leadership behaviors. Understanding these core principles will help you align your approach during the interview and demonstrate that you're a great cultural fit for the team.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven guest satisfaction and employee engagement in previous roles. Highlighting your experience with NPS and ENPS will show that you understand the importance of these metrics.
✨Tip Number 3
Think about how you can showcase your leadership skills, especially in coaching and developing teams. Be ready to share stories of how you've successfully managed performance and fostered a positive work environment.
✨Tip Number 4
Since this role involves managing fluctuating guest demand, prepare to discuss your experience with staffing and rota planning. Being able to demonstrate your ability to adapt to changing requirements will set you apart.
We think you need these skills to ace Supervisor (Apply in minutes)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Supervisor position. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your leadership experience in a restaurant or F&B environment. Emphasize your guest-facing skills, ability to handle queries, and any relevant achievements in driving sales or improving guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and team management. Mention specific examples of how you've successfully led teams, improved customer experiences, or driven sales in previous roles.
Highlight Relevant Experience: In your application, focus on your experience with coaching and developing teams, managing performance, and creating effective rotas. Use metrics or examples to demonstrate your impact in previous positions.
How to prepare for a job interview at Butlin's
✨Show Your Leadership Skills
As a Shift Manager, you'll be responsible for leading a team. Be prepared to share examples of how you've successfully managed teams in the past, focusing on your coaching and development strategies.
✨Demonstrate Guest-Facing Experience
Since this role is heavily guest-facing, highlight your experience in handling customer queries and resolving complaints. Share specific instances where you improved guest satisfaction.
✨Discuss Sales and Promotions
Talk about your experience in driving sales and promotions. Be ready to discuss any successful strategies you've implemented to boost add-on sales or enhance guest experiences.
✨Emphasize Team Collaboration
Butlin’s values teamwork and collaboration. Prepare to discuss how you've built strong relationships within your team and across departments to achieve common goals.
