Supervisor (Apply in minutes)

### Description

**Summary of Role Purpose**

The Shift Manager will be the main point of contact for team during their
working day in the Buffets restaurant department.

Reporting to the Venue Manager, the Shift Manager will ensure daily
operational plans are fulfilled by ensuring that relevant tasks and objectives
are being carried out by the team and that team are in the right place at the
right time to ensure we can manage fluctuating guest demand whilst keeping
operational standards and guest experience high. You will support and coach
the team to ensure the deliver a great experience and are also driving any key
targets such as add on sales or promotions.

This is an operational guest facing role and therefore all none-guest facing
tasks and activity will be allocated as time within your working week to allow
you to spend the majority of your time within your venue and with our guests.

Typical working hours cover 40 hours per week, 5 days over 7 split shifts.
Breakfast shifts are 7.30am – 12pm, dinner shifts are 4pm – 8pm.

### Key Responsibilities

The ideal candidate will be responsible for driving guest satisfaction by
improving Guest NPS (Net Promoter Score) and addressing feedback to enhance
the overall customer experience. They will also play a key role in boosting
employee engagement through improved ENPS (Employee Net Promoter Score) and
fostering a positive and productive work environment.

Additionally, they will focus on optimising retail spend to ensure financial
efficiency while maintaining profitability. Furthermore, the ideal candidate
will ensure the right people are in the right place at the right time,
managing staffing effectively to meet business needs and uphold high
operational standards.

### About You

You will be responsible for managing the team during shifts, ensuring that key
tasks and objectives are met. You’ll actively drive add-on sales and
promotions while supporting your team to do the same. Maintaining stock and
ensuring propositions are always available for guests is crucial, as is
consistently delivering a quality guest experience in line with brand and
venue guidelines. You will also ensure that guest feedback is captured and
addressed where possible, monitoring NPS and taking appropriate actions.

You will provide accurate rota planning three weeks in advance using our in-
house roster system and take accountability for the accuracy of closing the
system. A key part of your role will be coaching and developing the team to
meet departmental goals while championing Butlin’s Values and Leadership
Behaviours. You will ensure the right people are in the right place at the
right time when creating rotas.

Building and maintaining strong relationships across the resort, with other
resorts, and with Butlins central support teams will be essential.
Additionally, you’ll support the people aspects of the department, managing
tasks from onboarding to the full employee life cycle, including PDPs,
performance management, training, and formal HR processes.

### Key Knowledge, Experience & Qualifications

The successful candidate must have previous leadership experience in a similar
restaurant or volume driven F&B; environment, along with strong guest-facing
skills, handling a variety of queries and resolving complaints directly.

Experienced in generating new opportunities through sales and promotions, and
adapting to working with multi-skilled teams to support various business areas
based on guest demand.

Demonstrable experience in leading teams to success is crucial, including
managing performance, coaching, delivering training, and setting standards
while role-modelling expected behaviours.

Strong communication skills at all levels and the ability to manage multiple
priorities while adapting to changing requirements are also key.

### About Butlins

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.

There has never been a more exciting time to join Butlin’s!