At a Glance
- Tasks: Lead and support your team to deliver exceptional guest experiences and maintain high operational standards.
- Company: Join Butlin's, a fun and vibrant resort with a focus on teamwork and guest satisfaction.
- Benefits: Flexible working hours, opportunities for growth, and a chance to make a real impact.
- Other info: Great opportunity for career development within a supportive team.
- Why this job: Be the driving force behind unforgettable guest experiences in a dynamic environment.
- Qualifications: Strong leadership skills and a passion for delivering excellent service.
The predicted salary is between 31500 - 38500 £ per year.
Supervisor Plus - Minehead Description The Supervisor Plus role is new to Butlin's and presents an amazing opportunity.
This individual will be the main point of contact for team during their working day and the individual ensuring that standards are checked and compliance is high across the department.
They are the hands on operational driver of success.
Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attentions where we need to ensure standards are high and our that our guests receive an amazing experience.
The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.
You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.
All Supervisor Plus Accountabilities Be the operational hands on person, ensuring that team are working effectively on all key tasks and objectives.
This will vary based on the department you are based.
Ensuring team are being coached to deliver key targets linked to the department - e. g. retail upselling Responsibility for CAFF audits in accommodation Responsibility for other departmental audits based on the area based e. g. sales targets/ perfect serve etc.
Driving add on sales and promotions where appropriate Ensuring all stock/ proposition is available for guests.
Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
Ensuring any guest feedback is captured.
Monitors NPS and takes action where possible on guest feedback.
Coach and develop the team to ensure departmental plans are met.
Be a champion of the Butlin's Values and Leadership Behaviours.
Ensure we always have a focus on RPRPRT in the way we rota team.
Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
Employee life cycle refers to PDP's, performance management, required training, and any formal HR process.
Be the front facing, operational delivery responsible person - turning audits and observations into action.
Role
Details: Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation As part of the wider resort leadership team, the Supervisor Plus will also support operational excellence within our Buffets venues.
The following areas outline the core expectations and focus points: 1.
Food Safety Champion Lead by example in maintaining the highest standards of food safety and hygiene.
Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines.
Support regular compliance audits and immediately address any issues or risks.
Promote a culture where food safety is everyone's responsibility. 2.
Creating a Warm, Welcoming Dining Experience Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand.
Maintain an environment where families feel comfortable, relaxed, and well looked after.
Step in to support guest queries and resolve issues promptly with empathy and professionalism.
Role-model exceptional service standards to the team at all times. 3.
Bay Replenishment
Supervisor Plus - Minehead in Somerset employer: Butlins
Butlin's is an excellent employer that prioritises creating a vibrant and supportive work environment in Batley, where team members can thrive while delivering exceptional guest experiences. With comprehensive training and live-in accommodation options for those relocating, employees enjoy a culture of inclusivity and growth, making it a rewarding place to develop skills across various resort operations.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Plus - Minehead in Somerset
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butlins. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butlins
Don't be shy about reaching out to Butlins directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor Plus - Minehead in Somerset
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butlins and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butlins
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
