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- Tasks: Provide top-notch remote sales support and guide customers through their caravan ownership journey.
- Company: Join a vibrant team at our Minehead Resort, focused on customer satisfaction.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for personal growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Be part of a dynamic sales team and make a real difference in customers' lives.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
Provide high-quality remote sales support to the on-site caravan sales operation by handling inbound and outbound enquiries, qualifying leads, booking appointments, supporting virtual viewings, and progressing customers through the ownership journey. The role focuses on fast, professional follow-up, accurate CRM administration, excellent customer experience, and full compliance with regulated sales standards. Based in our Minehead Resort, reporting into our Skegness Caravan Sales Manager.
KPI's
- Speed to lead / response time to new enquiries
- Outbound contact rate and call quality standards
- Appointments booked and show rate
- Conversion rate (enquiry to appointment) and assisted conversion to sale
- Revenue contribution (attributed/assisted) and average enquiry value progression
- CRM data quality (notes, next actions, stages, consent)
- Customer satisfaction/feedback on remote experience
- Compliance/quality monitoring outcomes
General Duties
Caravan Sales Team Member in Somerset employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caravan Sales Team Member in Somerset
✨Tip Number 1
Get to know the company inside out! Research our Minehead Resort and understand what makes us tick. This will help you tailor your conversations and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your sales pitch! Since you'll be handling inbound and outbound enquiries, it’s crucial to sound confident and knowledgeable. Role-play with a friend or use our resources to sharpen your skills before the interview.
✨Tip Number 3
Be ready to demonstrate your CRM skills! We love candidates who can show they’re organised and detail-oriented. Brush up on how to manage customer data effectively and be prepared to discuss your experience with CRM systems.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for our sales team!
We think you need these skills to ace Caravan Sales Team Member in Somerset
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any previous sales experience you have in your application. We want to see how you've handled customer enquiries and closed deals before, so don’t hold back on those success stories!
Be Personable: Since this role is all about providing an excellent customer experience, let your personality shine through in your written application. We love candidates who can connect with customers and make them feel valued right from the start.
Get Familiar with CRM: Mention any experience you have with CRM systems in your application. We need someone who can keep accurate records and manage customer data effectively, so showing us you know your way around a CRM will definitely give you an edge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Butlins
✨Know Your Sales Stuff
Make sure you brush up on your sales techniques and understand the caravan market. Be ready to discuss how you would handle inbound and outbound enquiries, and share examples of how you've successfully qualified leads in the past.
✨Show Off Your CRM Skills
Since accurate CRM administration is key for this role, be prepared to talk about your experience with CRM systems. Highlight any specific tools you've used and how you've maintained data quality in previous positions.
✨Demonstrate Customer Focus
This role is all about providing an excellent customer experience. Think of examples where you've gone above and beyond for a customer, especially in a remote setting. Show that you understand the importance of customer satisfaction and compliance with sales standards.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice handling common sales scenarios, like booking appointments or progressing a customer through their ownership journey. This will help you demonstrate your quick thinking and professionalism under pressure.