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- Tasks: Lead a vibrant team in managing a bustling food court, ensuring top-notch service and guest satisfaction.
- Company: Join Butlin's, where fun and adventure are at the heart of everything we do!
- Benefits: Enjoy flexible shifts, competitive pay, and a supportive team culture.
- Other info: Exciting opportunities for growth in a dynamic, fun-filled environment.
- Why this job: Be part of creating unforgettable experiences for guests while developing your leadership skills.
- Qualifications: Experience in high-volume food service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
To support the day-to-day management of a high-volume resort food court in the dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Buffets Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations.
- KPIs
- Guest satisfaction scores
- Service speed and efficiency
- Food safety audit results
- Labour cost vs budget
- Team retention and engagement
- Stock and waste control
- Cleanliness and presentation standards
General Duties
- Key Accountabilities
- Operational Management
- Support daily operation of the food court and all outlets within it.
- Ensure service areas are fully prepared and staffed for trading periods.
- Monitor service flow and step in to resolve operational issues.
- Maintain high standards of cleanliness, presentation and food safety.
- Support peak service periods and high guest volumes.
- Assist with queue management and guest flow to enhance experience.
- Coordinate with kitchen and outlet teams to ensure smooth service.
- Supervise and support supervisors and team members on shift.
- Lead shift briefings and ensure clear communication.
- Support rota planning aligned to demand and budget.
- Coach team members to deliver excellent service and efficiency.
- Support recruitment, onboarding and training.
- Address day-to-day people issues and escalate where appropriate.
- Promote a positive, inclusive and safety-first culture.
- Ensure a welcoming and efficient service for all guests.
- Handle guest queries and complaints professionally.
- Support improvements based on guest feedback.
- Maintain accessible and family-friendly service standards.
- Be visible and proactive on the floor during service.
- Support labour cost control and efficient staffing.
- Assist with stock ordering, control and rotation.
- Monitor waste and support cost-saving initiatives.
- Ensure accurate cash handling and compliance.
- Support delivery of promotions and upselling opportunities.
- Ensure compliance with food safety and hygiene standards.
- Support allergen and dietary requirement processes.
- Ensure safe systems of work are followed.
- Support audits and inspections.
- Maintain accurate records and checks.
- Ensure all team members hold required training and certifications.
- Work closely with other F B venues, kitchens and operations teams.
- Support resort-wide events and peak periods.
- Liaise with cleaning, maintenance and supply teams.
- Deputise for the Food Court Manager when required.
Key Knowledge/Experience
- Qualification Requirements
- Essential
- Experience in a high-volume food service environment
- Supervisory or team leadership experience
- Strong organisational and communication skills
- Understanding of food safety and hygiene standards
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Flexible to work shifts including evenings and weekends
- Experience in holiday parks or resorts
- Food safety qualification (Level 2/3)
- Personal licence (where applicable)
- Experience managing rotas and staffing levels
- Cash handling and stock control experience
About Butlin's
At Butlins, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlins is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you. There has never been a more exciting time to join Butlins!
Buffets Assistant Manager in Somerset employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Buffets Assistant Manager in Somerset
✨Tip Number 1
Get to know the company culture! Before your interview, check out Butlin's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their fun and vibrant environment.
✨Tip Number 2
Practice your people skills! As a Buffets Assistant Manager, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence in handling queries and complaints like a pro.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you've tackled challenges in a fast-paced environment. This will demonstrate your ability to keep things running smoothly during peak times.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Butlin's team directly, which is always a bonus!
We think you need these skills to ace Buffets Assistant Manager in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Buffets Assistant Manager role. Highlight your supervisory experience and any relevant food service background to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating smiles and how you can contribute to our fun and exciting culture at Butlin's.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in a fast-paced environment. We love seeing candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Butlins
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Buffets Assistant Manager role. Familiarise yourself with the key responsibilities like operational management and team leadership. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves supervising teams, be ready to share specific examples of how you've successfully led a team in a high-pressure environment. Highlight your ability to coach and support team members, as well as how you handle conflicts or challenges.
✨Emphasise Guest Experience
Butlin's values guest satisfaction highly, so prepare to discuss how you've enhanced guest experiences in previous roles. Think about times when you've resolved complaints or improved service based on feedback, and be ready to share those stories.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to manage operations during peak times. Practice responses to scenarios like handling a busy service period or managing stock control issues, as these are crucial for the role.