At a Glance
- Tasks: Lead a team to ensure top-notch cleanliness in accommodation and venues.
- Company: Join Butlin's, the home of entertainment with a fun-loving culture.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Other info: Be part of a dynamic team that values collaboration and fun.
- Why this job: Make a real impact by creating smiles and ensuring guest satisfaction.
- Qualifications: Experience in leading cleaning teams and managing multiple priorities.
The predicted salary is between 25000 - 30000 £ per year.
The Cleaning Assistant Manager will ensure the smooth delivery of their direct area of responsibility (this could be a village/ area within accommodation or venue), leading their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
KPIs
- Delivery of CAFF Guest NPS
- Improving ENPS
- Responsibility of impact on P&L
- Responsibility for delivery of RPRPRT
General Duties & Accountabilities
- Accountable for cleaning activity and operation within their designated village/ area/ venue
- Accountable for delivery of CAFF across accommodation area of responsibility
- Manage team rotas and any agency required with a focus on RPRPRT and in line with budgets and payroll commitments in conjunction with the resort productivity team.
- H&S Compliance for your team members and awareness of risk management
- Sets clear goals and expectations for direct team with a focus on performance management.
- Coaches, supports and develops team members to continually improve.
- Reviews Mobaro and auditing reports, acknowledges feedback and holds conversations with team to improve standards.
- Review of NPS/TI and guest feedback to understand village issues and work with the Accommodation Manager on plans to resolve issues with a pragmatic 'can do' approach.
- Ensure successful delivery of first 90 day programme for new team
- Promotes the delivery of brand standards consistently
- Accountable for people management of the team, including all people tasks from onboarding and recruitment through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process including colleague investigations.
Key Knowledge/Experience & Qualification Requirements
- Operational knowledge in leading a cleaning or soft services team.
- Experience in leading teams in fast paced environments.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Experience in leading a mixture of permanent and temporary teams to deliver excellent standards.
- Flexible and 'hands on' approach
- Skilled in time management and well organised
- Pays attention to detail with good decision making
- Clear and effective communication skills verbally and written
- Cross-department collaboration
Accommodation Cleaning Assistant Manager - Minehead in Somerset employer: Butlins
Butlin's is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to create smiles and care for one another. Located in Minehead, this role offers opportunities for personal and professional growth, with a focus on performance management and team development, all while being part of a company that has been delighting guests for nearly 90 years. Join us to be part of a fun and dynamic environment that values your contributions and promotes operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Cleaning Assistant Manager - Minehead in Somerset
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Butlins.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Butlins.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Butlins, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Accommodation Cleaning Assistant Manager - Minehead in Somerset
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Butlins that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Butlins specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Butlins will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Butlins
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Butlins a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Butlins.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Butlins, showcasing your work ethic and the quality of your previous roles in janitorial services.
