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- Tasks: Lead and support a cleaning team to ensure top-notch guest experiences.
- Company: Join Butlin's, a fun-filled environment focused on guest satisfaction.
- Benefits: Flexible working hours, career development, and a vibrant team culture.
- Why this job: Make a real impact by leading a dynamic team in a lively setting.
- Qualifications: Previous leadership experience in a cleaning or hospitality environment.
- Other info: Opportunity for growth and to inspire a team while ensuring high standards.
The predicted salary is between 36000 - 60000 £ per year.
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift. Reporting to the Team Accommodation Manager, the Team Accommodation Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating Team demand whilst keeping operational standards and Team experience high.
You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics. This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
We're looking for someone who has previous experience in a leadership role, in a similar cleaning environment. You can ensure the delivery of CAFF standards while driving improvements in both Guest and Employee NPS. You'll be responsible for conducting quality control checks on our Mobaro system and leading feedback conversations. You will also ensure that your team receives the necessary training and support.
Additionally, you'll put the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.
Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role. The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs.
They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email.
Team Accommodation Shift Manager in Skegness employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Accommodation Shift Manager in Skegness
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Butlin's and their values. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership experience aligns with the role of Team Accommodation Shift Manager.
✨Tip Number 3
Show off your flexibility! Since this role requires adaptability, be ready to share examples of how you've successfully managed changing priorities in past jobs. It’ll demonstrate that you can handle the dynamic environment at Butlin's.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Accommodation Shift Manager in Skegness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Team Accommodation Shift Manager role. Highlight your leadership experience in cleaning environments and any relevant metrics you've driven.
Showcase Your Flexibility: Since this role requires flexibility, mention any previous experiences where you adapted to changing demands or schedules. We want to see how you can think on your feet!
Emphasise Team Experience: Talk about your experience in coaching and training teams. Share examples of how you've supported team members to deliver great guest experiences, as this is key for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at Butlin's
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Accommodation Shift Manager. Familiarise yourself with the key metrics and standards mentioned in the job description, like CAFF standards and NPS. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role requires strong leadership, be prepared to share specific examples of how you've successfully managed teams in the past. Think about times when you coached team members or improved operational efficiency. Highlighting these experiences will show that you can inspire and lead a team effectively.
✨Emphasise Flexibility and Adaptability
Given the dynamic nature of the role, it's crucial to convey your ability to adapt to changing demands. Share instances where you've had to think on your feet or manage multiple priorities simultaneously. This will reassure the interviewers that you can handle the unpredictability of the job.
✨Prioritise Guest Experience
Make it clear that guest experience is your top priority. Prepare to discuss how you've previously ensured high standards of service and how you plan to maintain that focus in this role. Showing that you understand the importance of guest satisfaction will resonate well with the interviewers.
