At a Glance
- Tasks: Lead a dynamic team to deliver top-tier dining experiences in a fast-paced environment.
- Company: Join a vibrant resort known for its exceptional hospitality and service.
- Benefits: Enjoy competitive pay, career growth, and a fun work atmosphere.
- Other info: Collaborate with diverse teams and enjoy a supportive work culture.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in hospitality leadership and a passion for excellent service.
The predicted salary is between 30000 - 40000 € per year.
Department: Restaurants & QSR
Employment Type: Permanent - Full Time
Location: Skegness
Reporting To: Eleanor Nash
We’re looking for a dynamic leader to take the helm of our Restaurants & QSR venues on the resort. This role is for someone who thrives in a fast‑paced environment and wants to play a pivotal part in our resort’s commercial and service success. You will lead a highly engaged, service‑led team dedicated to delivering excellence in every transaction.
Your Impact
- Ensure every guest on the resort receives a seamless, top‑tier dining experience through safe, efficient service and uncompromising product standards.
- Drive the bottom line by mastering cellar routines, stock yield, and strategic upselling designed to capture the unique resort market.
- Navigate your venue’s success using a suite of data—including SPH, guest flow, and team performance metrics—to elevate the resort’s overall standards.
- Lead from the front, setting the gold standard on the floor.
- Spend your time coaching your team and interacting with guests to ensure our resort hospitality is second to none.
- Own the full guest experience within the Restaurant or QSR venue, ensuring speed, quality and friendliness of service during all trade patterns.
- Actively manage guest flow to reduce queue times and maintain a lively, well‑organised environment.
- Ensure consistency of product delivery across all categories.
- Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible.
- Be highly visible during peak trading to support, coach, and solve issues in real time.
Commercial, Stock & Business Performance
- Full accountability for stock results, including stock yield performance, line checks, waste reduction, stock rotation & product care, cash variances.
- Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss.
- Contribute ideas to increase sales: premiumisation, product placement, seasonal activation, and upsell training.
- Work with the productivity team to support labour plans aligned to forecasted demand, improving productivity without compromising service.
- Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing.
- Drive profitability of the venue through margins, SPH, ATV, and effective promotions.
Team Leadership, Culture & Development
- Create clear, measurable objectives for Assistant Managers that drive performance in revenue generation, queue management, profit protection, compliance, guest experience, and team experience.
- Lead and develop a positive, high‑performing team through coaching, recognition, and hands‑on guidance.
- Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing.
- Conduct meaningful 1:1s, PDPs, performance reviews and use real‑time feedback to support development.
- Model Butlin’s values and leadership behaviours at all times.
- Build a multi‑skilled team capable of flexing across the resort to meet guest volume and business need.
- Improve team retention through recognition, support, development opportunities and open communication.
Operational Excellence, Safety & Compliance
- Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing.
- Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene.
- Maintain full audit readiness across bar cleanliness and organisation, food safety, H&S and COSHH, security, cash handling and stock holding, brand standards.
- Lead venue opening/closing routines and complete daily operational checks.
- Escalate risks appropriately and own corrective actions.
Cross Resort Collaboration & Leadership
- Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance.
- Support other venues and departments when operational needs shift.
- Champion Butlin’s team‑member plus modelling optimisation labour alongside other resort leaders.
KPIs
- Guest NPS (overall, speed of service, quality of serve)
- NPS & team engagement
- Stock yield %, stock loss, line variances, waste & compliance
- Revenue growth, SPH, Bserve volumes & category sales mix
- P&L delivery vs. budget
- RPRPRT – Right People, Right Place, Right Time
- Audit & compliance results (H&S, licensing, food safety, cellar management, cash & stock controls)
- Team retention & development progress
Skills, Knowledge & Expertise
- Demonstrable leadership experience within a high volume hospitality environment.
- Strong understanding of F&B, stock controls and food quality standards.
- Proven commercial acumen delivering stock yield targets and improving financial performance.
- Experience working with multi‑skilled teams in fast‑paced, high‑volume operations.
- Strong coaching ability, able to upskill teams in service, product knowledge and operational excellence.
- Skilled in rota planning, forecasting and managing labour to demand.
- Confident communicator who can influence, motivate and adapt quickly to changing needs.
- Strong problem‑solving ability, staying calm and leading during pressured trading periods.
- Experience managing performance, coaching teams, delivering training, setting standards, problem‑solving and providing feedback.
- Communicate business goals and objectives and support teams to achieve these targets.
- Able to manage multiple priorities and adapt quickly to changing requirements.
QSR Satellites Manager - Days in Skegness employer: Butlins
Join our vibrant team at Butlin's in Skegness, where we prioritise a dynamic work culture that fosters growth and excellence. As a QSR Satellites Manager, you'll benefit from comprehensive training, opportunities for career advancement, and a supportive environment that values your contributions to delivering exceptional guest experiences. With a focus on teamwork and recognition, we ensure that every employee feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land QSR Satellites Manager - Days in Skegness
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your leadership experience and how you've handled challenges in fast-paced environments.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about their expectations for the QSR Satellites Manager role or how they measure success. This shows you're genuinely interested and ready to engage with the team.
✨Tip Number 4
Follow up after your interview with a thank-you email. Mention something specific from your conversation to remind them of your chat. It’s a nice touch that can set you apart from other candidates!
We think you need these skills to ace QSR Satellites Manager - Days in Skegness
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the QSR Satellites Manager role. Highlight your leadership experience in high-volume hospitality environments and any relevant achievements that showcase your ability to drive performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved service standards, or driven profitability in previous positions.
Showcase Your Data Skills:Since this role involves navigating success through data, mention any experience you have with metrics like SPH, guest flow, or stock yield. We want to see how you can use data to elevate our resort's overall standards!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Butlins
✨Know Your Venue Inside Out
Before the interview, make sure you’re familiar with the specific QSR venue you’ll be managing. Understand its menu, guest flow, and any unique challenges it faces. This knowledge will help you demonstrate your readiness to lead and improve the dining experience.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you’ve successfully managed teams in high-pressure environments. Share specific examples of how you’ve coached team members, improved service standards, and fostered a positive culture. This will show that you can lead from the front.
✨Demonstrate Commercial Acumen
Highlight your experience with stock management and financial performance. Be ready to discuss strategies you’ve implemented to drive profitability, such as upselling techniques or waste reduction initiatives. This will prove you understand the business side of running a successful venue.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle real-time issues. Think about past experiences where you’ve had to manage guest flow during peak times or resolve conflicts within your team. Practising these scenarios will help you respond confidently.
