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- Tasks: Ensure guest safety, provide excellent customer service, and patrol the resort.
- Company: Join Butlin's, a fun-filled resort with a vibrant team culture.
- Benefits: Competitive pay, potential live-in accommodation, and a dynamic work environment.
- Why this job: Be part of an exciting team that creates smiles and ensures guest safety.
- Qualifications: Must hold a Level 2 CCTV qualification, valid SIA License, and UK driving license.
- Other info: Evening shifts available, perfect for students looking for flexible work.
The predicted salary is between 24000 - 36000 £ per year.
Overview
About the Role As part of our Resort Safety Team you will need to deal with a wide range of challenges which require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin\’s.
Description
About the Role As part of our Resort Safety Team you will need to deal with a wide range of challenges which require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin\’s. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in our control room, in one of our multiple licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests\\\’ safety is your priority. You will carry out regular patrols of the Resort, welcome our guests to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin\\\’s, SIA and local licensing laws when working in our licensed venues.
Responsibilities
- Carry out regular patrols of the Resort and ensure guest safety.
- Welcome guests to the Resort and provide a positive first two hours experience.
- Maintain access control of the three Resort entrances with a customer focused approach.
- Work in accordance with Butlin\’s policies, SIA guidelines and local licensing laws when in licensed venues.
Typical Working Hours
Predominantly evening work over 37 hours per week. This qualified role is permanent and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area.
About You
You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude.
Qualifications
- Level 2 CCTV/Public Space Surveillance Qualification
- valid SIA License
- Full UK driving license (as you may be required to drive company vehicles around the resort)
About Butlin\’s
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload. For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture. We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
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SIA Licensed Resort Safety Officer - Controller/Door Supervisor employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA Licensed Resort Safety Officer - Controller/Door Supervisor
✨Tip Number 1
Get to know the company culture! Butlin's is all about fun and creating smiles, so show us your personality during interviews. Share experiences that highlight your customer service skills and how you handle challenges with a positive attitude.
✨Tip Number 2
Network like a pro! Connect with current or former Butlin's employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Prepare for situational questions! Think of scenarios where you've had to resolve conflicts or ensure safety. We want to see how you think on your feet and maintain a calm, friendly approach under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're serious about joining the Butlin's team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace SIA Licensed Resort Safety Officer - Controller/Door Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about creating smiles!
Highlight Relevant Experience: Make sure to showcase any previous experience that relates to customer service or security. Whether it’s working in a busy venue or handling tricky situations, we want to know how you’ve tackled challenges before!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to highlight your qualifications like your SIA License and CCTV training.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Butlin's
✨Know Your Stuff
Make sure you brush up on your security knowledge and customer service skills. Familiarise yourself with the role's requirements, especially around safety protocols and guest interaction. This will show that you're serious about the position and understand what it takes to keep guests safe.
✨Show Off Your People Skills
Since this role is all about making guests feel welcome and secure, be ready to demonstrate your communication skills. Think of examples from past experiences where you've successfully resolved issues or provided excellent service. This will highlight your ability to handle pressure while maintaining a positive attitude.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Even if the role involves uniforms, showing up looking professional can set a positive tone. It shows that you respect the interview process and are ready to represent the company well.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you gauge if it's the right fit for you.
