At a Glance
- Tasks: Lead vibrant retail teams and create unforgettable guest experiences across multiple shops.
- Company: Join Butlin's, a fun-filled resort with a culture of excitement and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Great career progression in a lively environment where fun is at the heart of everything.
- Why this job: Be part of a dynamic team that brings joy to guests every day.
- Qualifications: Experience in retail and strong leadership skills are a must.
The predicted salary is between 30000 - 40000 € per year.
Step into a role where you'll bring passion, pace and personality to a vibrant mix of retail venues across the resort. As our Assistant Satellite Shops Manager, you'll play a key part in delivering brilliant guest experiences, supporting commercial success and keeping our shops looking fantastic day after day. You'll be the right hand to the Satellite Shops Manager, ensuring plans, standards and processes are delivered consistently and confidently taking the lead whenever they're not on shift.
This is a hands-on leadership role where you'll guide teams, elevate service and help shape engaging, well-presented retail environments that guests love. You'll support an exciting portfolio of venues including The Butlins Store, Mega Treats, Toy Box, Show Time Studios and The Hire Shop each with its own personality, product mix and opportunities to shine.
You will:
- Implement commercial, operational and visual merchandising plans set by the Satellite Shops Manager.
- Drive accurate stock routines, loss prevention standards and product availability across all outlets.
- Be highly visible across the shops, leading the team on shift, coaching in real time and delivering consistently high retail and service standards.
KPIs include:
- Guest NPS & retail shopping experience
- eNPS & team engagement
- Sales growth & category mix support
- Stock loss %, waste %, scanning accuracy & stock integrity
- Hire shop compliance, equipment handling & damage reduction
- Photo package sales & conversion support
- Labour productivity & on-shift deployment accuracy
- Audit & compliance results
- Team retention & development support
General Duties & Key Accountabilities
Guest Experience & Retail Service Leadership
- Lead the delivery of excellent guest experience across all satellite outlets, following standards set by the Satellite Shops Manager.
- Ensure store presentation, venue standards, cleanliness, signage and stock availability are maintained daily.
- Support queue management, service flow and guest interactions during peak periods.
- Provide hands-on coaching on the shop floor, modelling positive, friendly and helpful service.
- Support the delivery of safe and smooth photography and hire shop experiences.
Commercial, Stock & Business Performance
- Support stock routines across all shops, including: stock integrity checks, waste logging, product rotation, loss prevention routines, accurate scanning & till operations.
- Implement merchandising, seasonal displays and promotional activity as briefed by the Satellite Shops Manager.
- Support sales performance by ensuring the team understands daily priorities, promotions and product focus areas.
- Ensure labour plans created by the Manager are deployed correctly on shift.
- Support rota preparation, payroll accuracy and real-time staffing decisions.
- Contribute to the delivery of photography and hire shop profitability through strong execution of processes.
Team Leadership, Culture & Development
- Lead the team on shift, ensuring clear communication, strong standards and consistent expectations.
- Deliver on-shift coaching, induction support and training in guest service, scanning accuracy, venue standards and loss prevention.
- Support 1:1s, PDPs, performance conversations and succession planning as directed.
- Create daily and weekly objectives for Shift Managers that support revenue generation, queue management, profit protection, compliance, guest experience and team experience.
- Role-model Butlins Values and Leadership Behaviours at all times.
- Help develop a multi-skilled team capable of working across all retail outlets.
- Contribute to team retention by fostering a positive, supportive and inclusive team culture.
Operational Excellence, Safety & Compliance
- Ensure compliance with food safety (sweets), H&S, COSHH, security, loss prevention and relevant licensing requirements.
- Support robust cash handling processes, including floats, safe checks, variances and escalation.
- Maintain audit readiness across retail stores, stockrooms, photography zones and hire shop areas.
- Ensure hire shop equipment is safely logged, checked, cleaned and documented.
- Complete daily opening/closing routines and escalate risks promptly.
- Take full accountability for safe operations during the Satellite Shops Manager's absence.
Cross-Resort Collaboration & Leadership
- Support the Satellite Shops Manager in working with Commercial & Procurement on range, pricing and promotional execution.
- Partner with Loss Prevention to support variance control and shrink reduction.
- Collaborate with Entertainment and Guest Operations for photography support at resort events.
- Share best practice with peers across the resort and support cross-venue needs during peak periods.
- Support wider resort operations including arrivals and large-scale trading surges.
Key Knowledge/Experience & Qualification Requirements
- Experience in a retail, photo retail, gift, toys, sweets or convenience environment.
- Understanding of stock processes, loss prevention routines and retail standards.
- Willingness to learn photo retail processes and hire shop procedures.
- Experience supervising shifts, coaching others or leading small teams.
- Strong communication skills with the ability to motivate and support team members.
- Ability to stay calm, organised and effective during busy trading periods.
- Problem-solving skills with a hands-on, proactive approach.
- Ability to prioritise effectively across multiple venues and adapt to fast-changing needs.
At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you.
Shops Multi Venue Assistant Manager employer: Butlins
Butlin's is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to bring their passion and personality to create memorable guest experiences. With a strong focus on employee growth, hands-on leadership opportunities, and a commitment to teamwork, you'll thrive in a dynamic environment that values your contributions while enjoying the unique advantage of working in a fun-filled resort setting.
StudySmarter Expert Advice🤫
We think this is how you could land Shops Multi Venue Assistant Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Butlin's values and mission. This way, you can show how your personality aligns with their vibe, making you a standout candidate.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your leadership chops! Prepare to discuss times when you've led a team or coached someone to success. Butlin's loves a hands-on leader, so let them see that side of you.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you're genuinely interested and engaged, which is always a plus!
We think you need these skills to ace Shops Multi Venue Assistant Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating brilliant guest experiences and leading a vibrant team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail or team leadership. We love seeing how your skills align with our values and the specific requirements of the Assistant Satellite Shops Manager role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Butlins
✨Know the Venues Inside Out
Before your interview, make sure you research each of the retail venues you'll be managing. Understand their unique offerings and how they contribute to the overall guest experience. This will show your passion for the role and help you discuss how you can elevate service across all shops.
✨Demonstrate Leadership Skills
Be prepared to share examples of how you've successfully led teams in the past. Think about specific situations where you coached team members or improved service standards. Highlighting your hands-on leadership style will resonate well with the interviewers.
✨Showcase Your Problem-Solving Abilities
Retail environments can get hectic, especially during peak times. Be ready to discuss how you've handled challenging situations in the past. Whether it's managing stock issues or guest complaints, demonstrating your proactive approach will set you apart.
✨Emphasise Guest Experience
Since this role is all about delivering brilliant guest experiences, come prepared with ideas on how to enhance customer interactions. Share your thoughts on maintaining high retail standards and how you would ensure guests leave with a smile. This will align perfectly with Butlin's values.
