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- Tasks: Lead a team in our fast-paced Shops, ensuring top-notch guest experiences.
- Company: Join Butlin’s, where fun and adventure are at the heart of everything we do!
- Benefits: Enjoy a vibrant work culture with opportunities for growth and development.
- Why this job: Be part of a dynamic team that creates smiles and delivers unforgettable experiences.
- Qualifications: Previous leadership experience in retail and a passion for guest service required.
- Other info: This is a fixed-term role for 6 months, offering flexible hours across 7 days.
The predicted salary is between 24000 - 36000 £ per year.
### Description
**About the role
We are looking for a Shift Manager to work in our Bars & Shops Venues across
the resort.
**
Reporting to the Venue Manager, the Shift Manager will be responsible for
ensuring daily operational plans are fulfilled by ensuring that relevant tasks
and objectives are being carried out by the team and that team are in the
right place at the right time to ensure we can manage fluctuating guest demand
whilst keeping operational standards and guest experience high whilst working
predominantly in one of our fast-paced Shops venues, and forms part of the
wider the Shops & Bars department.
You will support and coach the team to ensure the deliver a great experience
and are also driving any key targets such as add on sales or promotions.
This is an operational guest facing role and therefore all none-guest facing
tasks and activity will be allocated as time within your working week to allow
you to spend the majority of your time within your venue and with our guests.
This role covers 40 hours in a 5-day working week over 7 days, so flexibility
is very important.
As with all roles at Butlin’s, no day will be the same and you will need to
enjoy thinking on your feet, getting stuck in, and ensuring that our guest
experience is always your number one priority.
**This role is fixed term for 6 months.**
### About You
We are looking for an experienced leader from within a Retail Shops
environment that can support the team to deliver fantastic service. Putting
the guests first in everything you do, you will have experience in training
and coaching the team in a fun-filled environment to deliver an excellence
experience.
You should have previous experience in leading within a busy retail
environment where a balance of speed and quality is important.
You should be confident to direct and respond in any situation whilst
delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high
demand is important, as well as being able to manage multiple priorities and
adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team
to deliver amazing results for our teams and guests every day.
### Interested?
To find out more and apply, please submit your details via the apply now
button where we ask you to submit your CV and answer a few questions. Should
you have any questions or require any adjustments for this process, please
email
### About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload!
For over 80 years we’ve been delighting hundreds of thousands of guests each
year, whether on a non-stop action family break or our epic Adult only Big
Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say
about working at Butlin’s is our culture! We’re all about providing our guests
with an Altogether More Entertaining and Fun Break, brought to life through
our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get
Stuck In and where the team genuinely Cares For Each Other – this could be the
perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Shift Manager Shops - Fixed Term (Apply in minutes) employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager Shops - Fixed Term (Apply in minutes)
✨Tip Number 1
Familiarize yourself with Butlin's values and culture. Understanding what it means to 'Create Smiles', 'Get Stuck In', and 'Care For Each Other' will help you align your approach during the interview process.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills in a fast-paced retail environment. Highlight situations where you successfully motivated your team or improved guest experiences.
✨Tip Number 3
Demonstrate your flexibility and adaptability by discussing how you've managed fluctuating demands in previous roles. This will show that you're ready to handle the dynamic nature of the Shift Manager position.
✨Tip Number 4
Engage with current or former employees on platforms like LinkedIn to gain insights about the work environment at Butlin's. This can provide you with valuable information to reference during your application process.
We think you need these skills to ace Shift Manager Shops - Fixed Term (Apply in minutes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail and leadership roles. Emphasize any relevant skills such as team training, guest service, and managing high-demand situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to lead a team in a fast-paced environment. Mention specific examples of how you've motivated teams and improved customer experiences.
Highlight Flexibility: Since the role requires flexibility in working hours, be sure to mention your availability and willingness to work varied shifts. This shows you understand the demands of the position.
Prepare for Questions: Think about potential interview questions related to team management, guest service, and handling busy periods. Prepare examples from your past experiences that demonstrate your leadership skills and ability to adapt.
How to prepare for a job interview at Butlin's
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully coached your team to achieve targets or improve service quality.
✨Emphasize Guest Experience
Since the role is guest-facing, be ready to discuss how you prioritize guest satisfaction. Share specific instances where you went above and beyond to enhance a guest's experience, especially in a fast-paced environment.
✨Demonstrate Flexibility
The job requires flexibility in working hours and adapting to changing demands. Be prepared to talk about how you've managed multiple priorities in previous roles and how you handle unexpected situations.
✨Align with Company Values
Butlin’s values are centered around fun, teamwork, and creating smiles. Familiarize yourself with these values and think of ways you can embody them in your role. Share how you contribute to a positive team culture in your previous jobs.
