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- Tasks: Ensure guest safety, provide excellent customer service, and patrol the resort.
- Company: Butlin's is all about fun, excitement, and creating unforgettable experiences for guests.
- Benefits: Enjoy flexible shifts, potential live-in accommodation, and a vibrant team culture.
- Why this job: Join a passionate team dedicated to making guests smile and having fun at work.
- Qualifications: Must have an SIA Door Supervisor Badge and a positive, hands-on attitude.
- Other info: This is a permanent role with variable shifts, perfect for those who thrive in dynamic environments.
The predicted salary is between 24000 - 36000 £ per year.
As a Resort Safety SIA team member you will need to deal with a wide range of challenges which will require you to combine your customer service skills with your security knowledge. You will need to ensure that our guests feel safe and secure throughout their stay at Butlin's. Good communication is vital together with a fair approach to resolving any problems that may occur. Whether working in one of our licensed venues, patrolling the grounds or giving a warm welcome at the gate, the purpose of the role remains the same. Our guests' safety is your priority.
You will carry out regular patrols of the Resort, welcome our guests on Mondays and Fridays to the Resort providing the best possible first two hours experience, maintain access control of our three Resort entrances with a customer focused approach. You may carry out first aid assistance to team and guests and work in accordance to Butlin's, SIA and local licensing laws when working in our licensed venues.
Typical working hours: Working variable shift patterns covering 8am - 8pm (day shifts) and 8pm - 8am (night shifts) over 40 hours per week this qualified role is permanent, and is paid fortnightly. Live in accommodation may be available for those aged 18 and over and if relocating to the area. SIA Door Supervisor Badge required.
About You: You should have a hands on approach to work with an ability to work well under pressure whilst maintaining a positive ‘people person’ attitude. You should enjoy working in a team with common goals and be passionate about delivering exceptional customer service as well as confident to work on your own initiative when necessary.
About Butlin's: At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Locations
Security Team Member (SIA Qualified) (Minehead) employer: Butlin''s
Contact Detail:
Butlin''s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Team Member (SIA Qualified) (Minehead)
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding what it means to 'Create Smiles', 'Get Stuck In', and 'Care For Each Other' will help you align your approach during the interview process, showcasing that you're a great fit for the team.
✨Tip Number 2
Prepare to demonstrate your customer service skills in real-life scenarios. Think of examples where you've successfully resolved conflicts or provided exceptional service, as these experiences will be crucial in showing your capability to handle the challenges of the role.
✨Tip Number 3
Brush up on your communication skills. Since good communication is vital for this role, practice articulating your thoughts clearly and confidently, especially when discussing how you would ensure guest safety and satisfaction.
✨Tip Number 4
Show your enthusiasm for the role and the company. During any interactions, whether it's an interview or a casual chat, express your excitement about working at Butlin's and how you can contribute to creating a safe and enjoyable environment for guests.
We think you need these skills to ace Security Team Member (SIA Qualified) (Minehead)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any previous roles where you had to handle challenging situations or provide first aid assistance.
Craft a Strong Cover Letter: In your cover letter, express your passion for ensuring guest safety and your ability to work under pressure. Mention your SIA Door Supervisor Badge and how it qualifies you for the role.
Showcase Communication Skills: Since good communication is vital for this role, include examples in your application that demonstrate your ability to resolve conflicts and interact positively with guests.
Highlight Teamwork and Initiative: Discuss your experience working in teams and your ability to take initiative when necessary. This will show that you can contribute to the team culture at Butlin's while also being capable of independent work.
How to prepare for a job interview at Butlin''s
✨Showcase Your Customer Service Skills
As a Security Team Member, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled challenging situations with guests in the past, demonstrating your communication skills and problem-solving abilities.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties outlined in the job description, such as conducting patrols and maintaining access control. Being able to discuss these responsibilities confidently will show that you are serious about the role and understand what is expected.
✨Demonstrate a Positive Attitude
Butlin's values a positive 'people person' attitude. During the interview, maintain an upbeat demeanour and express your enthusiasm for working in a team environment. Share experiences where your positivity helped resolve issues or improve guest experiences.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific scenarios related to security and guest interactions. Think through potential situations you might face on the job and prepare thoughtful responses that highlight your judgement and ability to remain calm under pressure.
