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- Tasks: Lead the Resort Safety team to ensure guest safety and an amazing experience.
- Company: Join Butlin's, a fun-filled resort with over 80 years of creating unforgettable memories.
- Benefits: Enjoy a vibrant work culture, team support, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that prioritizes guest satisfaction and safety in a lively environment.
- Qualifications: Must have experience in security leadership and hold an SIA Door Supervisor License.
- Other info: Work shifts from Friday to Tuesday, 5 PM to 1 AM, in a fast-paced resort setting.
The predicted salary is between 36000 - 60000 £ per year.
Description About the Role We’re looking for a passionate leader to join us at our Skegness Resort as part of our Resort Safety team. As the Resort Safety Manager will be responsible for leading all day-to-day operations within the Resort Safety (Night) team function for a large complex, with multiple entertainment/licensed venues, thousands of guests and team living on resort. You will be responsible for maintaining the layered security arrangements of the resort, from perimeter to internal patrols, to specific venue staff (doors and internal patrols), including mobile patrols, response tasks and balancing security arrangements against customer/guest experience ensuring the safety of team and guests. You will lead your team, focusing on promoting a culture focused on delivering an amazing guest experience alongside driving brand profit and growth. You will also closely monitor KPIs, guest NPS and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can. This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time with your team, around all areas of the Resort and with our guests. Shift pattern for this role will be Friday to Tuesday – 5.00 PM to 1.00 AM. About You We are looking for an individual with previous demonstrable experience of leading a (venue) team in the private security industry and experience in placing the customer/guest experience at the heart of everything that we do. Demonstrable experience of leading teams to success, this includes proficiency in: managing performance, coaching and delivering team training, setting standards and role modelling this behaviour, problem solving and providing feedback. You should be passionate about leading and developing a team and supporting people through regular 121's and coaching. This role also requires you to hold a current SIA Door Supervisor License and Driving License. Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible. About Butlin's At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s
Resort Safety Manager employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resort Safety Manager
✨Tip Number 1
Familiarize yourself with the specific safety protocols and guest experience standards at Butlin's. Understanding their unique approach to safety and customer service will help you align your leadership style with their values.
✨Tip Number 2
Network with current or former employees of Butlin's, especially those in safety or management roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you successfully led a team in a high-pressure environment. Highlight how you balanced safety with guest satisfaction, as this is crucial for the Resort Safety Manager role.
✨Tip Number 4
Showcase your passion for guest experience in every interaction. Whether it's during a phone call or an in-person meeting, demonstrate your commitment to creating smiles and enhancing the overall guest experience at Butlin's.
We think you need these skills to ace Resort Safety Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Resort Safety Manager. Highlight your experience in leading teams, managing performance, and ensuring guest safety in your application.
Showcase Relevant Experience: Emphasize your previous experience in the private security industry, particularly in leading venue teams. Provide specific examples of how you've placed customer experience at the forefront of your operations.
Highlight Leadership Skills: Discuss your leadership style and how you have successfully coached and developed team members. Mention any relevant training or certifications that demonstrate your commitment to team development.
Express Passion for Guest Experience: Convey your enthusiasm for creating amazing guest experiences. Share examples of how you've improved guest satisfaction in past roles and how you plan to continue this at Butlin's.
How to prepare for a job interview at Butlin's
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating amazing guest experiences. Share specific examples from your past roles where you prioritized guest satisfaction and how it positively impacted the team and venue.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams, especially in the private security industry. Highlight your ability to coach, manage performance, and set standards that align with the company's values.
✨Understand the Role's Operational Nature
Since this is an operational role, be ready to talk about how you balance day-to-day tasks with being present for your team and guests. Discuss strategies you've used to ensure safety while enhancing the guest experience.
✨Familiarize Yourself with KPIs and Feedback Mechanisms
Research key performance indicators relevant to the role and be prepared to discuss how you have monitored and improved these metrics in previous positions. Show that you can use feedback to drive team success.
