Resident Manager Team Leader

Description About the Role We’re looking for an experienced Accommodation / Housekeeping Manager to look after the day-to-day operations of the Team Accommodation department. You will oversee cleaning standards, CAFF delivery, and accommodation allocations for current team members and new arrivals. As the Team Accommodation Manager, you will ensure the efficient operation of the resort’s Team Accommodation and Launderette. You’ll lead your team to maintain exceptional standards of cleanliness and operations, set clear objectives, and foster a supportive environment where everyone can excel. Working closely with leaders and team members, you’ll address and resolve issues promptly, promoting a safe, secure, and inclusive living space. Additionally, you’ll uphold the company’s Accommodation Agreement and Policies, managing any breaches consistently and fairly to ensure full compliance. About You We are looking for a motivated individual to manage the day-to-day operations of the Team Accommodation department. Leading and supporting your team, you’ll set clear goals, manage shifts, and handle administrative tasks like rotas, stock ordering, and database maintenance. You’ll also address team issues, ensure H&S compliance, and collaborate with other departments on maintenance and recruitment. With a focus on engagement, retention, and efficiency, you’ll drive a positive experience for both the team and the organisation. To succeed in this role, you’ll need a strong background in cleaning operations and team leadership. You should be able to manage multiple priorities, adapt to changing needs, and adjust tasks based on their importance. Effective leadership, coaching, and motivation skills are essential, especially during busy times. You’ll need to communicate clearly with people at all levels and be comfortable having challenging conversations. Experience with formal processes is required, and a flexible, empathetic approach to problem-solving will be crucial. Competent IT skills are also necessary. About Butlin’s At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!