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- Tasks: Lead a team to ensure top-notch cleaning in public areas and entertainment venues.
- Company: Join a vibrant resort with a focus on guest experience and teamwork.
- Benefits: Enjoy a permanent role with competitive pay and opportunities for growth.
- Why this job: Make a real difference in guest satisfaction while developing your leadership skills.
- Qualifications: Experience in cleaning operations and strong team management skills required.
- Other info: Work flexible hours, including evenings and weekends, in a dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
The Venue Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Venue Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
Leading and monitoring team members who clean our entertainment venues once shows have finished, all toilet facilities across the resorts, moving and resetting venue furniture, working at heights at times for high-level cleaning using industrial cleaning equipment for all indoor and outdoor requirements. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding the team to account to ensure standards are met.
We are looking for someone who can ensure the delivery of our cleaning standards while driving improvements in both Guest and Employee NPS. You will be responsible for conducting quality control checks and leading feedback conversations. Additionally, you will manage effectively to execute the Right People, Right Place, Right Time (RPRPRT) strategy. This permanent role covers 40 hours per week, 5 days over 7 including weekends with a late shift pattern of 5.30pm-2am.
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to our CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints. Your responsibilities include conducting online quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.
You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes. Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
Public Area Cleaning Shift Manager employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Public Area Cleaning Shift Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to cleaning operations. Show off your leadership skills and how you can manage a team effectively under pressure.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. Check out our website for openings that match your skills and experience, and make sure to tailor your approach!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key in the hospitality industry.
We think you need these skills to ace Public Area Cleaning Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Public Area Cleaning Shift Manager role. Highlight relevant experience in cleaning operations, team management, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for maintaining high cleaning standards and how you can drive improvements in guest and employee satisfaction. Let us know what makes you tick!
Show Off Your Soft Skills: Don’t forget to showcase your soft skills! As a shift manager, you'll need to lead and motivate your team, so highlight your communication, coaching, and problem-solving abilities. We love seeing candidates who can connect with their teams and create a positive work environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Butlins
✨Know Your Cleaning Standards
Familiarise yourself with the CAFF standards and how they apply to public area cleaning. Be ready to discuss how you would ensure these standards are met during your shift, and think of examples from your past experience that demonstrate your commitment to high cleaning standards.
✨Showcase Your Leadership Skills
As a Public Area Cleaning Shift Manager, you'll be leading a team. Prepare to share specific instances where you've successfully managed a team, resolved conflicts, or improved team performance. Highlight your coaching style and how you support team members in achieving their goals.
✨Understand Guest Experience Metrics
Get to grips with how NPS scores work and why they matter. Be prepared to discuss strategies you've used in the past to improve guest satisfaction and reduce complaints. This shows that you’re not just focused on cleaning but also on enhancing the overall guest experience.
✨Be Ready for Practical Scenarios
Expect situational questions about managing fluctuating guest demands and operational challenges. Think through how you would handle a busy night after a show or a sudden staff shortage. Demonstrating your problem-solving skills will set you apart from other candidates.
