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- Tasks: Lead daily operations, ensuring an amazing guest experience and driving brand growth.
- Company: Join Butlin's, a fun-filled adventure destination with a vibrant culture.
- Benefits: Full-time role with competitive pay and opportunities for personal growth.
- Why this job: Be part of a team that creates smiles and delivers unforgettable experiences.
- Qualifications: Experience in managing venues and a passion for guest satisfaction.
- Other info: Dynamic environment with a focus on teamwork and career development.
The predicted salary is between 36000 - 60000 £ per year.
Description
Summary of Role Purpose
The Venue Manager will be responsible for leading all day-to-day operations within their venue. This is a full time 40 hour contract with shift patterns ranging from 7am – 12am. You will lead your team, focusing on promoting a culture focused on delivering an amazing guest experience alongside driving brand profit and growth. You will also closely monitor P&L, guest NPS and feedback and fluctuating guest volumes based on break type to ensure the venue and your team are set up for success and we are taking opportunities to improve where we can. This is an operational guest facing role and therefore all non-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
KPIs
- Guest NPS & Feedback
- Improved ENPS
- Retail Spend
- Responsibility of P&L.
- Payroll budgets
- Right People, Right Place, Right Time
- Audit results, H&S.
General Duties & Key Accountabilites
- Accountable for the day-to-day operation within your venue
- Full responsibility for the venue, monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensure all guest feedback is captured, trends analysed and opportunities explored.
- Monitor P&L and payroll spend and take action when risk arises.
- Provides accurate rota’s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.
- Monitors NPS and takes action where possible on guest feedback.
- Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives.
- Be a champion of the Butlin’s Values and Leadership Behaviours.
- Ensure we always have a focus on RPRRT in the way we recruit and manage contracts for team.
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
- Monitor team retention, utilising exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores.
- Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
Key Knowledge, Experience & Qualifications
- Previous demonstratable experience leading a venue within an F&B or Retail environment.
- Strong experience of being guest/ customer facing and dealing with a range of queries and sometimes complaints directly
- Good commercial acumen
- Experience of managing rotas based on fluctuating guest volumes.
- Experience in working with multi skilled team to support other areas of the business based on guest demand.
- Demonstratable experience of leading teams to success, this includes proficiency in:
- Managing performance.
- Coaching team.
- Delivering team training.
- Setting standards and role modelling this behaviour.
- Problem solving
- Providing feedback.
- Communicate business goals and objectives and support team to achieve these targets.
- Ability to communicate effectively at all levels.
- Able to manage multiple priorities and can adapt quickly to changing requirements.
About Butlin\’sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
PLAYXPERIENCE Venue Manager employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PLAYXPERIENCE Venue Manager
✨Tip Number 1
Get to know the venue inside out! Before your interview, spend some time visiting the place. Familiarise yourself with the layout, the vibe, and even chat with staff if you can. This shows you’re genuinely interested and gives you a leg up in discussions.
✨Tip Number 2
Show off your people skills! As a Venue Manager, you'll be leading a team and interacting with guests all day. Be ready to share examples of how you've successfully managed teams or resolved guest issues in the past. We want to see that you can create smiles!
✨Tip Number 3
Prepare to discuss P&L management! Brush up on your financial knowledge and be ready to talk about how you've monitored budgets and improved profitability in previous roles. It’s all about showing you can drive brand profit and growth.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about the team culture, guest feedback processes, and how success is measured at the venue. This not only helps you understand the role better but also demonstrates your commitment to being part of the Butlin's family.
We think you need these skills to ace PLAYXPERIENCE Venue Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating amazing guest experiences and leading a team. Share your personal stories that highlight your passion for hospitality.
Tailor Your CV: Make sure your CV is tailored to the Venue Manager role. Highlight your experience in F&B or retail environments, and don’t forget to mention any relevant achievements. We love seeing how you've made a difference in previous roles!
Be Specific with Examples: Use specific examples to demonstrate your skills and experience. Whether it’s managing P&L or coaching your team, we want to know how you’ve tackled challenges and achieved success. Numbers and results speak volumes!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our fun-loving team at Butlin’s!
How to prepare for a job interview at Butlins
✨Know Your Venue Inside Out
Before the interview, make sure you research the venue thoroughly. Understand its operations, guest demographics, and any recent changes or events. This will help you demonstrate your knowledge and passion for the role, showing that you're ready to lead the team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you inspired action, managed performance, or resolved conflicts. This will highlight your ability to motivate and manage a diverse team, which is crucial for the Venue Manager position.
✨Be Guest-Centric
Since this role is all about delivering an amazing guest experience, be ready to discuss how you would handle guest feedback and complaints. Share your strategies for improving guest satisfaction and how you’ve implemented changes based on feedback in previous roles.
✨Understand P&L and Budgets
Brush up on your financial acumen, especially regarding P&L management and payroll budgets. Be prepared to discuss how you've monitored financial performance in past roles and what actions you've taken to ensure profitability while maintaining quality service.
