At a Glance
- Tasks: Drive retail strategies and ensure smooth operations for bars and shops.
- Company: Join Butlins, a vibrant resort known for its fun and engaging atmosphere.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work with diverse teams and develop innovative operational processes.
- Why this job: Be a key player in enhancing guest experiences while ensuring compliance and safety.
- Qualifications: Leadership experience in retail and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
This role is essential to enable us to drive commercial performance by developing and executing retail strategies that align with broader business goals. Acting as the primary conduit between business strategy and the resort teams, you will ensure that centrally made decisions are practical for in-store execution, and focus on delivering consistent agreed ways of working.
You will also be responsible for sourcing products, managing suppliers and handling product ranges within purchasing and epos systems and leading pricing strategies to ensure high-profit margins, defining the product mix and protect margins through effective promotional planning. Essential for alignment, you will develop and deliver Retail Brand Standards, both operational working processes & delivering design standards.
To develop and evolve the Butlins policies and ways of working for all bars & shops activities to ensure that we deliver a safe, compliant, and consistent experience for the guest. To provide assurance to the Butlins leadership that we are operating in a safe and compliant manner through appropriate review & reporting. To develop relationships with regulators and governing bodies to ensure that Butlins is appropriately represented, knowledgeable, fully compliant and prepared for changes such as legislation.
Key Responsibilities- Work with the proposition team and external partners to align the operational calendar for activations and marketing activity to optimise guest experience.
- Provide business assurance in both operational & legal compliance, ensuring any issues, exposure and concerns are appropriately communicated and addressed.
- Work with Butlin's marketing team, ensure the guest communications relating to bars and shops is accurate, informative, and supports operational due diligence.
- Create effective communication channels to all stakeholders in bars and shops.
- Develop and maintain safe and legal policies and procedures, that deliver best practice standard rating procedures for all areas listed within scope.
- Ensure that all resorts are fully aligned to common SOPs.
- Test assumptions through robust audit routines including self-assessment and 3rd party audit.
- Introduce and maintain a group of 3rd party specialists to create an expert knowledge and support infrastructure.
- Represent business in relevant specialist bodies to ensure we maintain relevant awareness, legislation changes and external influences.
- Work with the training teams to ensure that technical & operational competency is maintained to highest standard and up to date.
- Work alongside Butlin's IT department, evolve the guest & team journeys to ensure simple & effective, ways of working through technology.
- Drive ongoing development of CAFF, identifying opportunities to improve processes and efficiencies resulting in reduction in problems reported and increased problem resolution.
- Map ways of working and ‘tools to do the job’ process across all departments.
- Ensure Tech and IT are aligned to ways of working and support resort teams to deliver the guest experience.
- Consistently seek out improved ways of working with a Lean thinking mindset and map/update all collateral.
- Complete operational reviews and ensure we learn to continually evolve and improve our ways of working.
- Identify and develop training material requirements and support packages, and support delivery of material alongside training teams.
- Work alongside Capex planning to ensure any design is tested and ways of working tools/equipment mapped and implemented.
- Be the operational focus and support for all Capex projects and develop and maintain strong relationships.
- Work with procurement to manage department supplier base and ensure all systems and documents are updated.
- Ensure we are safe and secure at all times – manage all H&S processes with new products or business partners.
- Manage all PPE and safety requirements for resorts.
About You
- Experience in a leadership role in the retail sector.
- Previous experience of designing, producing and forecasting product ranges.
- Can demonstrate the co-ordination of multiple partners, internal and external to a robust operational calendar.
- Demonstrable success in influencing teams to success in managing performance.
- Delivering compliance.
- Reducing problems and risk.
- Communicating to large scales teams.
- Relationship management of external partners.
- Ability to manage key priorities and adapt quickly to change.
- Previous experience of developing safe and effective operating policies & procedures.
Operational Support Partner - Bars & Shops employer: Butlins
Butlins is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the dynamic hospitality sector. With a focus on collaboration and innovation, team members are empowered to drive operational excellence while enjoying comprehensive benefits and a supportive environment that values safety and compliance. Located in a lively resort setting, employees have the unique advantage of contributing to memorable guest experiences while advancing their careers in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Partner - Bars & Shops
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their retail strategies and think about how your experience aligns with their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive commercial performance and improve guest experiences. Keep it concise and focus on your achievements in previous roles that relate to operational support and compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Operational Support Partner - Bars & Shops
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in retail leadership and operational compliance. We want to see how your skills align with our goals at Butlins!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven commercial performance or improved processes in previous roles. We love seeing quantifiable results!
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and bullet points where possible to make your application easy to read. Remember, we’re looking for the best fit for our team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Butlins
✨Know Your Retail Strategies
Make sure you understand the retail strategies that align with business goals. Research the company’s approach to product sourcing, pricing strategies, and promotional planning. Be ready to discuss how you can contribute to these areas.
✨Showcase Your Compliance Knowledge
Familiarise yourself with operational and legal compliance standards in the retail sector. Prepare examples of how you've ensured compliance in previous roles, as this will demonstrate your ability to manage risks effectively.
✨Demonstrate Strong Communication Skills
Since this role involves creating effective communication channels, think of instances where you've successfully communicated with various stakeholders. Be prepared to explain how you would ensure accurate guest communications related to bars and shops.
✨Highlight Your Leadership Experience
Reflect on your past leadership roles in retail. Be ready to share specific examples of how you've influenced teams, managed performance, and coordinated multiple partners to achieve operational success.
