At a Glance
- Tasks: Support culinary teams to deliver high-quality dishes and enhance guest satisfaction.
- Company: Join Butlin's, a fun-filled resort with a vibrant culture.
- Benefits: Exciting work environment, team camaraderie, and opportunities for growth.
- Other info: Dynamic role with a focus on operational excellence and team support.
- Why this job: Make a real impact on food quality and guest experiences.
- Qualifications: Knowledge of food production, safety standards, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The role will play a key function in supporting resort culinary teams to consistently deliver high-quality dishes in line with the recipes specified in Starchef or by our franchise partners (retail). This role will focus on driving improvements in food quality and guest satisfaction by ensuring strict adherence to recipe standards and enhancing operational skills through targeted training and support.
Key responsibilities include:
- Supporting chefs in delivering exceptional guest experiences through consistent food quality.
- Monitoring and improving key performance indicators related to food cost, wastage, and margin.
- Holding teams accountable to ensure operational standards and recipe compliance are met.
- Collaborating with venues to identify and address gaps in culinary execution and training.
- Supporting resort teams in compliance to H&S and FSMS policy through regular audit routines.
Key Responsibilities
- Accountable for supporting resorts to achieve operational excellence by auditing recipe and dish accuracy, food presentation and quality to drive standards and NPS scores.
- Accountable for auditing venue standards to ensure high standards of cleanliness, good food technical practices and health and safety procedures are always followed.
- Support L&D with identifying chefs’ skills gaps to improve team skills, competency and develop chef knowledge.
- Responsible for admin tasks to add and update all recipes in e.g. Starchef, TenKites and DateCodeGenie.
- Responsible for providing all pre-launch menu and recipe details to support a successful menu launch, with ongoing support and training for consistent menu execution.
- Ensure food safety regulations are strictly adhered to.
- Support the Technical Food Safety Team with ensuring accurate food allergen visibility to guests.
- Support the Finance Business Partner in understanding margin performance against theoretical GP targets.
- Support Procurement in advising best equipment to aid commercial performance and maximise profitability via product consolidation with clear plans to reduce redundant stock.
- Support Procurement with ongoing food quality reviews, product selection and substitution sign off to drive costs down whilst retaining food quality.
- Support Proposition with occasional menu dish development.
- Aware of TI/NPS scores for food quality and supports changes to help improve scores and reduce guest problems.
- Support resort leadership with reviewing action plans following issues identified through audits.
- Support franchise venues with BOH operations to drive quality and brand standard compliance.
About You
- Knowledge of food production processes and techniques.
- Operational knowledge of multi-site high-volume kitchen environments – buffet & retail.
- Experience in introducing operational improvements to grow food quality scores.
- Sound knowledge of HACCP, Food Safety, and Health & Safety standards.
- Level 4 food safety.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Ability to influence and inspire teams across multiple sites.
- High standards and attention to detail.
- Flexible approach.
- Great communication skills.
- Problem solving attitude.
If this role sounds perfect for you, we would love to hear from you. Please follow the application link to apply now.
Operational Support Chef employer: Butlins
Butlin's is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to create smiles and get stuck in. With a strong focus on employee growth through targeted training and development opportunities, you will play a vital role in enhancing culinary standards while enjoying the thrill of working in a fun-filled environment. Located in a resort setting, Butlin's offers unique advantages such as engaging with guests directly and being part of a team that genuinely cares for one another.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Chef
✨Tip Number 1
Get to know the company culture! Before your interview, check out Butlin's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their fun and exciting environment.
✨Tip Number 2
Practice your culinary knowledge! Brush up on food safety standards and operational improvements. Being able to discuss these topics confidently will impress the interviewers and show that you’re ready to hit the ground running.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Butlin's, giving you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to create smiles for guests!
We think you need these skills to ace Operational Support Chef
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food and culinary excellence shine through. We want to see how you can contribute to delivering high-quality dishes and enhancing guest satisfaction.
Highlight Relevant Experience:Make sure to mention any experience you have in multi-site kitchen environments or operational improvements. We’re looking for someone who can hit the ground running, so show us how your background aligns with the role!
Be Detail-Oriented:Since this role involves strict adherence to recipe standards and health & safety regulations, it’s crucial to demonstrate your attention to detail. Use specific examples in your application to showcase your commitment to quality and compliance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Let’s get started on this exciting journey together!
How to prepare for a job interview at Butlins
✨Know Your Recipes Inside Out
Make sure you’re familiar with the recipes and standards that the company uses. Brush up on the specific dishes mentioned in the job description, as well as any culinary techniques relevant to the role. This will show your passion for food quality and your commitment to maintaining high standards.
✨Demonstrate Your Operational Knowledge
Be prepared to discuss your experience in multi-site kitchen environments and how you've successfully introduced operational improvements in the past. Think of specific examples where you’ve driven food quality scores or improved guest satisfaction, as this will highlight your ability to make a real impact.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to tackle hypothetical scenarios related to food safety or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating how you can effectively resolve issues while adhering to health and safety standards.
✨Communicate Your Team Spirit
Since collaboration is key in this role, share examples of how you’ve influenced and inspired teams in previous positions. Highlight your communication skills and flexibility, as these traits are essential for working across multiple sites and ensuring everyone is on the same page.
