At a Glance
- Tasks: Lead a dynamic team to deliver exceptional food and beverage experiences for guests.
- Company: Join a vibrant resort environment focused on guest satisfaction and team success.
- Benefits: Enjoy a permanent full-time role with competitive pay and growth opportunities.
- Other info: Ideal for those passionate about hospitality and team leadership.
- Why this job: Make a real impact in a fast-paced setting while developing your leadership skills.
- Qualifications: Experience in managing restaurants or high-volume venues is essential.
The predicted salary is between 30000 - 40000 £ per year.
The Assistant Manager supports in the leadership and management of the day-to-day operation of a resort restaurant or QSR environment, ensuring a safe, efficient and high-quality food and beverage experience for guests. The Restaurant and QSR Assistant Manager will support with team leadership, financial performance, compliance and delivery of excellent guest service in line with brand standards.
You will:
- Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality.
- Implement operational and commercial plans provided by the Manager to support venue performance.
- Support stock controls, cellar routines, product care and compliance standards.
- Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance.
- Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment.
KPIs
- Guest satisfaction/NPS
- Revenue and spend per head
- Labour cost vs budget
- Food safety audit scores
- Speed of service
- Team engagement and retention
- Stock/waste control
About You
- Experience managing or supervising a restaurant or high-volume F&B venue
- Strong team leadership and people management skills
- Experience managing rotas, labour and budgets
- Strong understanding of food safety and compliance
- Excellent guest service skills
- Ability to work in a fast-paced environment
- Strong organisational and communication skills
Desirable
- Experience in holiday parks, resorts or high-volume venues
- Personal licence holder
- Food safety qualification (Level 3 or above)
- First aid training
- Experience managing multi-outlet operations
Resort Restaurant & QSR Supervisor - Lead Guests & Team in Minehead employer: Butlins
Join our vibrant team in Minehead, where we prioritise a supportive work culture that values inclusivity and employee growth. As a Resort Restaurant & QSR Supervisor, you'll benefit from comprehensive training, opportunities for career advancement, and the chance to lead a passionate team dedicated to delivering exceptional guest experiences in a dynamic resort environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Restaurant & QSR Supervisor - Lead Guests & Team in Minehead
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved guest satisfaction. We want to hear about your experiences, so be ready to share them in a way that highlights your skills and achievements.
✨Tip Number 3
When you get the chance, ask questions during the interview. This shows your interest in the role and helps you understand if it's the right fit for you. Plus, it gives you a chance to demonstrate your knowledge about the restaurant and QSR industry.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Resort Restaurant & QSR Supervisor - Lead Guests & Team in Minehead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and management experience in restaurant or QSR settings, as this is key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've led teams and improved guest satisfaction in previous roles.
Showcase Your Compliance Knowledge:Since food safety and compliance are crucial, mention any relevant qualifications or experiences you have. This will show us that you understand the importance of maintaining high standards.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Butlins
✨Know Your Venue
Before the interview, do your homework on the resort restaurant or QSR environment. Familiarise yourself with their menu, service style, and any recent news or changes. This shows genuine interest and helps you tailor your answers to fit their specific needs.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight your ability to motivate staff, manage conflicts, and ensure high-quality service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Key Performance Indicators
Brush up on the KPIs mentioned in the job description, like guest satisfaction and revenue per head. Be ready to discuss how you've impacted these metrics in previous roles and how you plan to maintain or improve them in this position.
✨Demonstrate Compliance Knowledge
Since food safety and compliance are crucial, be prepared to discuss your understanding of relevant regulations and standards. Share any certifications you hold and experiences where you ensured compliance in your past roles.
