At a Glance
- Tasks: Lead and manage cleaning operations to ensure top-notch cleanliness and guest satisfaction.
- Company: Join Butlin's, a fun-filled resort with a vibrant culture.
- Benefits: Competitive pay, team support, and opportunities for personal growth.
- Other info: Be part of a team that values fun, teamwork, and continuous improvement.
- Why this job: Make a real impact on guest experiences while working in a lively environment.
- Qualifications: Experience in managing cleaning teams and knowledge of health and safety standards.
The predicted salary is between 24000 - 30000 £ per year.
Resort Cleaning Assistant Manager (Maternity cover) - Minehead Description The Resort Cleaning Assistant Manager is responsible for leading and managing all cleaning operations across all the resort outside of the guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation.
The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards.
You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas.
- KPIs
- Delivery of CAFF
- Guest NPS
- Improving ENPS
- Mobaro quality control checks and feedback conversations
- Responsibility of impact on P&L
- Responsibility for executing RPRPRT
- General Duties & Key Accountabilities
- Manage day-to-day cleaning operations across the resort including grounds and venues
- Plan and allocate daily schedules, workloads, and priorities
- Ensure all venues are covered by the right people in the right place at the right time
- Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards
- Coordinate deep cleans, changeovers, and special cleaning projects
- CAFF delivery across resorts
- Lead, manage, and motivate cleaning teams
- Manage rotas, attendance, performance, and staff cover
- Support recruitment, induction, training, and ongoing development
- Monitor cleaning standards through regular inspections and audits using Morabo
- Respond promptly to guest feedback, complaints, and service recovery issues
- Work closely with other departments to support seamless resort operations
- Drive continuous improvement in cleanliness and presentation standards
- Ensure compliance with health and safety legislation, COSHH, and hygiene standards
- Maintain accurate records including risk assessments, cleaning schedules, and audits
- Ensure safe use, storage, and handling of cleaning chemicals and equipment
- Investigate and report accidents, incidents, and near misses
- Control stock levels, ordering, and supplier relationships
- Monitor budgets and control costs while maintaining quality standards
- Ensure equipment is well maintained and fit for purpose
- Support sustainable cleaning practices and waste management initiatives
- Promote environmentally responsible use of chemicals, water, and resources
- Key Knowledge/Experience & Qualification Requirements
- Operational knowledge in managing a cleaning or soft services team.
- Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar environment
- Strong people management and leadership skills
- Knowledge of health and safety, COSHH, and hygiene standards
- Excellent organisational and time management skills
- Ability to work under pressure in a fast-paced, guest-focused environment
About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK?
That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values.
So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Resort Cleaning Assistant Manager (Maternity cover) - Minehead employer: Butlins
Butlin's is an excellent employer that prioritises creating a vibrant and supportive work environment in Batley, where team members can thrive while delivering exceptional guest experiences. With comprehensive training and live-in accommodation options for those relocating, employees enjoy a culture of inclusivity and growth, making it a rewarding place to develop skills across various resort operations.
StudySmarter Expert Advice🤫
We think this is how you could land Resort Cleaning Assistant Manager (Maternity cover) - Minehead
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Butlins.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Butlins.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Butlins, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Resort Cleaning Assistant Manager (Maternity cover) - Minehead
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Butlins that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Butlins specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Butlins will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Butlins
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Butlins a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Butlins.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Butlins, showcasing your work ethic and the quality of your previous roles in janitorial services.
