At a Glance
- Tasks: Support daily operations and lead teams in a high-energy food court environment.
- Company: Join Butlin's, where fun and adventure are at the heart of everything we do!
- Benefits: Competitive pay, flexible shifts, and a vibrant team culture.
- Other info: Exciting opportunities for growth and a supportive team atmosphere await you!
- Why this job: Make guests smile while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in food service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
To support the day-to-day management of a high-volume resort food court in the dining section, ensuring safe, efficient and high-quality service across multiple outlets. The Buffets Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations.
KPIs
- Guest satisfaction scores
- Service speed and efficiency
- Food safety audit results
- Labour cost vs budget
- Team retention and engagement
- Stock and waste control
- Cleanliness and presentation standards
General Duties & Key Accountabilities
Operational Management
- Support daily operation of the food court and all outlets within it.
- Ensure service areas are fully prepared and staffed for trading periods.
- Monitor service flow and step in to resolve operational issues.
- Maintain high standards of cleanliness, presentation and food safety.
- Support peak service periods and high guest volumes.
- Assist with queue management and guest flow to enhance experience.
- Coordinate with kitchen and outlet teams to ensure smooth service.
Team Leadership
- Supervise and support supervisors and team members on shift.
- Lead shift briefings and ensure clear communication.
- Support rota planning aligned to demand and budget.
- Coach team members to deliver excellent service and efficiency.
- Support recruitment, onboarding and training.
- Address day-to-day people issues and escalate where appropriate.
- Promote a positive, inclusive and safety-first culture.
Guest Experience
- Ensure a welcoming and efficient service for all guests.
- Handle guest queries and complaints professionally.
- Support improvements based on guest feedback.
- Maintain accessible and family-friendly service standards.
- Be visible and proactive on the floor during service.
Financial & Stock Control
- Support labour cost control and efficient staffing.
- Assist with stock ordering, control and rotation.
- Monitor waste and support cost-saving initiatives.
- Ensure accurate cash handling and compliance.
- Support delivery of promotions and upselling opportunities.
Health, Safety & Compliance
- Ensure compliance with food safety and hygiene standards.
- Support allergen and dietary requirement processes.
- Ensure safe systems of work are followed.
- Support audits and inspections.
- Maintain accurate records and checks.
- Ensure all team members hold required training and certifications.
Collaboration
- Work closely with other F&B venues, kitchens and operations teams.
- Support resort-wide events and peak periods.
- Liaise with cleaning, maintenance and supply teams.
- Deputise for the Food Court Manager when required.
Key Knowledge/Experience & Qualification Requirements
Essential
- Experience in a high-volume food service environment
- Supervisory or team leadership experience
- Strong organisational and communication skills
- Understanding of food safety and hygiene standards
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Flexible to work shifts including evenings and weekends
Desirable
- Experience in holiday parks or resorts
- Food safety qualification (Level 2/3)
- Personal licence (where applicable)
- Experience managing rotas and staffing levels
- Cash handling and stock control experience
About Butlin's
At Butlins, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlins is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlins!
Buffets Assistant Manager in Minehead employer: Butlins
Butlin's is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to create smiles and support one another. With opportunities for personal growth and development in a high-energy environment, employees can thrive while delivering memorable experiences to guests. Located in a dynamic resort setting, Butlin's offers a unique chance to be part of a fun and adventurous team dedicated to excellence in service and guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Buffets Assistant Manager in Minehead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Butlin's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their fun and exciting environment.
✨Tip Number 2
Practice your people skills! As a Buffets Assistant Manager, you'll be leading a team and interacting with guests. Role-play common scenarios with friends or family to boost your confidence in handling queries and complaints like a pro.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you've tackled challenges in a fast-paced environment. This will demonstrate your ability to keep things running smoothly during peak service times.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Butlin's team directly, which is always a bonus!
We think you need these skills to ace Buffets Assistant Manager in Minehead
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! We want to see how excited you are about creating smiles and delivering a fantastic guest experience.
Highlight Relevant Experience:Make sure to showcase any experience you've got in high-volume food service environments. Whether it's managing teams or ensuring food safety, we want to know how your background aligns with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see how you'd fit into our team at Butlin's.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and get the ball rolling on your journey to join our fun-loving team.
How to prepare for a job interview at Butlins
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Buffets Assistant Manager role. Familiarise yourself with the key responsibilities like managing service flow and maintaining cleanliness standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves supervising team members, be ready to share examples of your leadership experience. Think about times when you've coached a team or resolved conflicts. Highlighting your ability to lead and support others will resonate well with the interviewers.
✨Demonstrate Guest-Centric Thinking
Butlin's values guest satisfaction highly, so prepare to discuss how you've handled guest queries or complaints in the past. Share specific instances where you improved the guest experience, as this will show that you align with their commitment to creating smiles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Practice responding to situations like managing peak service periods or dealing with food safety issues. This will help you think on your feet and demonstrate your readiness for the challenges of the role.
