At a Glance
- Tasks: Lead and support a dynamic team to deliver exceptional guest experiences across various departments.
- Company: Join Butlin's, a fun-filled entertainment resort with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Exciting career progression in a lively, supportive environment.
- Why this job: Be the driving force behind unforgettable guest experiences and team success.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day, ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success.
Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.
The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.
You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.
- All Supervisor Plus Accountabilities:
- Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
- Ensuring the team are being coached to deliver key targets linked to the department.
- Responsibility for CAFF audits in accommodation.
- Responsibility for other departmental audits based on the area.
- Driving add-on sales and promotions where appropriate.
- Ensuring all stock/proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensuring any guest feedback is captured.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlin's Values and Leadership Behaviours.
- Ensure we always have a focus on RPRPRT in the way we rota the team.
- Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
- Build and maintain strong relationships across the resort, other resorts, and Butlin's central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
- Be the front-facing, operational delivery responsible person - turning audits and observations into action.
Role Details:
Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation:
- Food Safety Champion: Lead by example in maintaining the highest standards of food safety and hygiene.
- Creating a Warm, Welcoming Dining Experience: Ensure guests are greeted with a friendly, attentive, and personalised welcome.
- Bay Replenishment & Food Quality: Oversee the smooth, timely replenishment of all food bays.
- Coaching & Developing the Team: Provide on-shift coaching to help team members build confidence and capability.
Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation:
- Coaching & Developing the Team: Support team members in delivering exceptional guest experience.
- Driving Sales & Spend Per Head: Actively drive revenue by supporting the team to maximise Spend Per Head.
- Reducing Queues & Dynamic Deployment: Monitor guest flow and proactively move team members to where they are needed most.
- Good Stock Practices: Maintain strong stock control across Bars & Shops venues.
- Operating in Line with Brand Standards: Ensure venues are opened, operated, and closed following Butlin's brand standards.
Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation:
- Championing Food Safety: Lead by example in consistently applying food safety and hygiene standards.
- Delivering a Warm, Welcoming Dining Experience: Ensure every guest receives a friendly, engaging welcome.
- Coaching & Developing the Team: Provide on-shift coaching to support effective floor management.
- Driving Upselling of Starters & Desserts: Coach the team to proactively recommend starters, desserts, and add-ons.
- Increasing Wet Sales: Drive wet sales by ensuring drinks orders are taken quickly.
- Effective Checkbacks: Ensure the team carries out timely, meaningful checkbacks to confirm guest satisfaction.
- Celebrating Success: Recognise great performance on shift to build a positive, motivated team culture.
Supervisor Plus - Splash Key Focus Areas Outside of Accommodation:
- Pool Operations: Supervise the day-to-day operation of the swimming pool and associated leisure facilities.
- Team Leadership: Supervise and support lifeguards and pool team members during shifts.
- Health & Safety: Ensure compliance with relevant safety legislation and industry standards.
- Guest Experience: Deliver a friendly and welcoming environment for guests.
- Splash Standards: Maintain high standards of cleanliness and presentation throughout the pool area.
Supervisor Plus - Sports & Activities Key Focus Areas Outside of Accommodation:
- Activity Programme Delivery: Support the planning and delivery of a varied sports and activities programme.
- Team Supervision: Supervise sports and activities team members during shifts.
- Guest Experience: Deliver exceptional guest service and engage with guests.
- Health & Safety: Ensure all activities are delivered in accordance with health and safety procedures.
- Facilities & Equipment: Maintain sports equipment and activity areas to a high standard.
KPIs:
- Audits completed in accommodation & other departments.
- Team training compliance across departments.
- Health, Safety & Compliance Audits.
- Guest NPS & Feedback.
- Improved ENPS Retail Spend.
About You:
- Excellent leadership skills with the ability to coach and support the team.
- Strong attention to detail to support with all audit/observation-based activity.
- Strong experience of being guest/customer facing.
- Experience of generating new opportunities through sales and promotions.
- Demonstrable experience of leading teams to success.
- Excellent ability to communicate effectively at all levels.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Splash NPQL or Equivalent Qualification.
- Previous experience in a swimming pool environment.
- Strong knowledge of pool safety.
- Experience in working in a sports, leisure or activity environment.
About Butlin's:
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Locations
Supervisor Plus (All Areas) - Minehead employer: Butlins
Butlin's is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to create memorable experiences for guests while developing their own skills. With a strong focus on coaching and employee growth, Butlin's offers unique opportunities to engage in various departments, ensuring a dynamic and fulfilling work environment in the beautiful coastal town of Minehead. Join us to be part of a team that values fun, collaboration, and personal development, making every day at work an enjoyable adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Plus (All Areas) - Minehead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butlins. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butlins
Don't be shy about reaching out to Butlins directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Supervisor Plus (All Areas) - Minehead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butlins and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butlins
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
