At a Glance
- Tasks: Lead and manage cleaning operations to ensure top-notch cleanliness and guest satisfaction.
- Company: Join Butlin's, a fun-filled resort with a vibrant culture and rich history.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Be part of a team that values fun, teamwork, and continuous improvement.
- Why this job: Make a real impact on guest experiences while working in a lively resort setting.
- Qualifications: Experience in managing cleaning teams and knowledge of health and safety standards.
The predicted salary is between 30000 - 40000 £ per year.
The Resort Cleaning Assistant Manager is responsible for leading and managing all cleaning operations across all the resort outside of the guest accommodation areas, ensuring the highest standards of cleanliness, hygiene, and presentation. The role plays a key part in delivering an exceptional guest experience while maintaining compliance with health, safety, and environmental standards. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to all areas.
KPI's
- Delivery of CAFF Guest NPS
- Improving ENPS
- Mobaro quality control checks and feedback conversations
- Responsibility of impact on P&L
- Responsibility for executing RPRPRT
General Duties & Key Accountabilities
- Manage day-to-day cleaning operations across the resort including grounds and venues
- Plan and allocate daily schedules, workloads, and priorities
- Ensure all venues are covered by the right people in the right place at the right time
- Ensure all areas of the resort are cleaned, maintained, and presented to agreed standards
- Coordinate deep cleans, changeovers, and special cleaning projects
- CAFF delivery across resorts
- Lead, manage, and motivate cleaning teams
- Manage rotas, attendance, performance, and staff cover
- Support recruitment, induction, training, and ongoing development
- Monitor cleaning standards through regular inspections and audits using Morabo
- Respond promptly to guest feedback, complaints, and service recovery issues
- Work closely with other departments to support seamless resort operations
- Drive continuous improvement in cleanliness and presentation standards
- Ensure compliance with health and safety legislation, COSHH, and hygiene standards
- Maintain accurate records including risk assessments, cleaning schedules, and audits
- Ensure safe use, storage, and handling of cleaning chemicals and equipment
- Investigate and report accidents, incidents, and near misses
- Control stock levels, ordering, and supplier relationships
- Monitor budgets and control costs while maintaining quality standards
- Ensure equipment is well maintained and fit for purpose
- Support sustainable cleaning practices and waste management initiatives
- Promote environmentally responsible use of chemicals, water, and resources
Key Knowledge/Experience & Qualification Requirements
- Operational knowledge in managing a cleaning or soft services team.
- Proven experience managing cleaning or housekeeping operations in a hotel, resort, or similar environment
- Strong people management and leadership skills
- Knowledge of health and safety, COSHH, and hygiene standards
- Excellent organisational and time management skills
- Ability to work under pressure in a fast-paced, guest-focused environment
About Butlin's: Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Resort Cleaning Assistant Manager (Maternity cover) - Minehead
✨Tap into Local Networks
For temporary roles in janitorial and cleaning services, it's super effective to connect with local property managers, event venues, and schools. These places often need temporary staff for events or seasonal cleaning, so don’t hesitate to reach out directly and see if they’re hiring!
✨Check Out Community Job Boards
Don’t overlook community job boards and local Facebook groups focused on gig work. Many times, businesses post short-term openings there. Join those groups, keep an eye out for postings, and be ready to jump on opportunities when they come up!
✨Show Up in Person
For temporary jobs like these, sometimes showing up in person can make a big difference. If you spot a business in your area that looks like they might need cleaning help, pop in and ask if they’re looking for short-term workers. A friendly face goes a long way!
✨Post Your Availability Online
Create a quick profile on platforms popular in the cleaning services sector, like Gumtree or local job sites, and list your availability. Make sure to highlight any relevant experience. This can help businesses find you quickly for temporary work opportunities!
We think you need these skills to ace Resort Cleaning Assistant Manager (Maternity cover) - Minehead
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a temporary role in janitorial and cleaning services, make sure to showcase any previous cleaning or maintenance jobs you've held. We want to see your skills in action, so mention specific tasks you've completed, like floor care or waste management, and any equipment you're familiar with!
Certifications Matter!:If you've got any certifications that relate to health and safety, or specific cleaning techniques, flaunt them in your application. These can really set you apart from the crowd, showing that you know the importance of maintaining a clean and safe environment.
Tailor Your Availability:Since this is a temporary position, it’s super important to be clear about your availability in your cover letter. Let us know when you can start and how flexible you can be with hours. The more straightforward you are, the easier it is for us to see if you’re the right fit for our needs at Butlins.
Keep It Straightforward:For a temporary role, we aren’t looking for a lengthy novel in your CV or cover letter. Stick to the essentials — your experience, skills, and a brief personal touch about why you want to work with us at Butlins. Short and sweet is the way to go!
How to prepare for a job interview at Butlins
✨Know Your Cleaning Techniques
In a janitorial role, it's key to showcase your knowledge of different cleaning methods and products. Be ready to discuss your experience with various tidying techniques, whether it's deep cleaning, waste management or floor care. They might even ask you about how you handle specific cleaning challenges, so having a couple of examples up your sleeve will help us shine!
✨Safety First!
Understanding safety protocols is crucial in cleaning services. Make sure you're familiar with health and safety regulations relevant to the industry, like using personal protective equipment (PPE) and handling chemicals safely. Prepare to share how you ensure a safe working environment, as this will definitely resonate with your interviewers at Butlins.
✨Flexibility Over Everything
Since you're applying for a temporary role, emphasise your availability and adaptability. Be prepared to discuss how you can adjust to different cleaning environments, shifting schedules, and varying tasks. Highlighting your willingness to jump into any assignment will make you stand out and show us you're the right fit for Butlins.
✨Show Off Your Past Experience
If you’ve done janitorial work before, bring along your references or any previous feedback you've received. Temporary roles often rely heavily on past performance, so having tangible examples or even a brief portfolio of your work can help us demonstrate your ability to meet and exceed expectations at Butlins.
