At a Glance
- Tasks: Lead a team to ensure top-notch cleanliness in accommodation and venues.
- Company: Join Butlin's, the home of entertainment with a fun-loving culture.
- Benefits: Enjoy a vibrant work environment and opportunities for personal growth.
- Other info: Be part of a legacy that has delighted guests for nearly 90 years.
- Why this job: Make a real impact by creating memorable experiences for guests.
- Qualifications: Experience in leading cleaning teams and managing multiple priorities.
The predicted salary is between 25000 - 30000 £ per year.
The Cleaning Assistant Manager will ensure the smooth delivery of their direct area of responsibility (this could be a village/ area within accommodation or venue), leading their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
KPIs
- Delivery of CAFF Guest NPS
- Improving ENPS
- Responsibility of impact on P&L
- Responsibility for delivery of RPRPRT
General Duties & Accountabilities
- Accountable for cleaning activity and operation within their designated village/ area/ venue
- Accountable for delivery of CAFF across accommodation area of responsibility
- Manage team rotas and any agency required with a focus on RPRPRT and in line with budgets and payroll commitments in conjunction with the resort productivity team.
- H&S Compliance for your team members and awareness of risk management
- Sets clear goals and expectations for direct team with a focus on performance management.
- Coaches, supports and develops team members to continually improve.
- Reviews Mobaro and auditing reports, acknowledges feedback and holds conversations with team to improve standards.
- Review of NPS/TI and guest feedback to understand village issues and work with the Accommodation Manager on plans to resolve issues with a pragmatic 'can do' approach.
- Ensure successful delivery of first 90 day programme for new team
- Promotes the delivery of brand standards consistently
- Accountable for people management of the team, including all people tasks from onboarding and recruitment through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process including colleague investigations.
Key Knowledge/Experience & Qualification Requirements
- Operational knowledge in leading a cleaning or soft services team.
- Experience in leading teams in fast paced environments.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Experience in leading a mixture of permanent and temporary teams to deliver excellent standards.
- Flexible and 'hands on' approach
- Skilled in time management and well organised
- Pays attention to detail with good decision making
- Clear and effective communication skills verbally and written
- Cross-department collaboration
Locations
Accommodation Cleaning Assistant Manager - Minehead employer: Butlins
Butlin's is an exceptional employer that fosters a vibrant and supportive work culture, where team members are encouraged to create smiles and care for one another. Located in Minehead, the role of Accommodation Cleaning Assistant Manager offers opportunities for personal and professional growth, with a focus on performance management and team development. Employees benefit from a fun and engaging environment, competitive pay, and the chance to be part of a legacy that has delighted guests for nearly 90 years.
