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- Tasks: Lead a vibrant portfolio of retail outlets, ensuring exceptional guest experiences and top-tier performance.
- Company: Join Butlin's, a fun-filled resort with a culture that values excitement and teamwork.
- Benefits: Enjoy competitive pay, a supportive environment, and opportunities for personal growth.
- Other info: Be part of a team that values fun, creativity, and collaboration.
- Why this job: Make every guest's stay unforgettable while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in retail leadership and a passion for creating memorable guest experiences.
The predicted salary is between 30000 - 40000 £ per year.
As our Satellites Manager, you are the heartbeat of our resort’s diverse retail world. You won’t just be managing one shop; you’ll lead a vibrant portfolio of multi-venue outlets—from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You’ll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe.
Key Responsibilities
- Guest Experience & Retail Service Leadership
- Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation.
- Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency.
- Use NPS insights and guest comments to improve service flow, queue management and shop layout.
- Lead from the front during peak trading, supporting the team with real-time coaching and visibility.
- Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay.
- Commercial, Stock & Business Performance
- Full accountability for stock performance across all satellite shops including: stock integrity & variances, waste reduction, product movement & rotation, loss prevention routines, accurate tills & scanning.
- Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability.
- Work with Central Commercial teams to implement promotional activity, price reviews and range changes.
- Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection).
- Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage.
- Ensure accurate payroll processes and support rota creation as required.
- Team Leadership, Culture & Development
- Lead a multi-venue team through coaching, communication and daily operational support.
- Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention.
- Support 1:1s, PDPs, performance reviews and succession planning.
- Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience.
- Role-model Butlin’s Values and Leadership Behaviours across all retail outlets.
- Build a multi-skilled workforce able to flex across different shop types and support other retail areas.
- Drive retention by creating a supportive, positive and development-focused culture.
- Operational Excellence, Safety & Compliance
- Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security.
- Ensure strong cash handling routines including floats, safe checks, variances and escalation.
- Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas.
- Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning).
- Lead opening/closing routines and complete daily checks.
- Escalate risks and implement corrective actions promptly.
- Cross-Resort Collaboration & Leadership
- Work closely with Commercial & Procurement to deliver range, promotions and price execution.
- Partner with Loss Prevention on stock variance, shrinkage and compliance.
- Collaborate with Entertainment and Guest Operations to support photography needs and resort events.
- Share best practice across resorts to improve consistency and performance.
- Support wider resort operations during peak arrival days and large-scale events.
KPI’S
- Guest NPS & retail shopping experience
- eNPS & team engagement
- Sales growth & category mix performance
- Stock loss %, waste %, scanning accuracy & stock integrity
- Hire Shop compliance, equipment tracking & damage reduction
- Photo package sales & conversion
- Labour productivity & deployment accuracy
- RPRPRT – Right People, Right Place, Right Time
- Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention)
- Team retention & development progress
Skills, Knowledge & Expertise
- Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail).
- Strong understanding of stock controls, loss prevention, waste management and retail operations.
- Visual merchandising experience with the ability to execute seasonal layouts and impactful displays.
- Understanding of basic photography retail or willingness to learn photo sales processes.
- Experience managing labour to demand and working with multiskilled teams.
- Strong communicator able to motivate, coach and influence teams.
- Problem solver who can stay calm and lead across multiple venues during peak trading.
- Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs.
If you are an experienced retail leader who loves a fast-paced environment and has a passion for delivering world-class guest experiences, we want to hear from you! Take the next step in your career and help us make every guest's stay unforgettable.
Satellites Manager - Days in Lincolnshire employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Satellites Manager - Days in Lincolnshire
✨Tip Number 1
Get to know the company inside out! Research Butlin's values and culture, and think about how your experience aligns with their mission. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t hesitate to reach out for a chat. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail leadership and guest experience. Think of examples from your past roles that demonstrate your skills in coaching teams and improving service flow—this is what Butlin's is all about!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Satellites Manager position.
We think you need these skills to ace Satellites Manager - Days in Lincolnshire
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and creating amazing guest experiences. Share any relevant stories or experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in retail leadership, stock management, and team coaching. We’re looking for someone who can blend commercial performance with guest satisfaction, so make that clear!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so don’t be afraid to showcase your skills and achievements without fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Butlin’s!
How to prepare for a job interview at Butlins
✨Know Your Retail Inside Out
Before the interview, dive deep into the retail landscape, especially in family-focused environments. Familiarise yourself with trends in toy and sweet retail, as well as photography services. This knowledge will help you demonstrate your passion and expertise during the conversation.
✨Showcase Your Leadership Style
Be ready to discuss your approach to team leadership and coaching. Prepare examples of how you've motivated teams in high-pressure situations, particularly during peak trading times. Highlight your ability to create a positive culture and develop team members, as this aligns perfectly with the role's requirements.
✨Bring Data-Driven Insights
Since the role involves using NPS and sales data to improve guest experiences, come prepared with examples of how you've used data to drive decisions in previous roles. Discuss specific metrics you've improved and how those changes positively impacted guest satisfaction and sales performance.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've faced challenges in retail operations, such as stock management or guest service issues. Be ready to share how you approached these problems, the solutions you implemented, and the outcomes. This will show your ability to stay calm and lead effectively under pressure.