At a Glance
- Tasks: Lead and manage all leisure activities, ensuring a fun and safe experience for guests.
- Company: Join Butlin's, the home of entertainment with a vibrant culture.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and team engagement.
- Other info: Work in a fun atmosphere where teamwork and creativity thrive.
- Why this job: Be part of creating unforgettable experiences and making guests smile every day.
- Qualifications: Proven leadership in entertainment, event management, and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Head of Leisure will be accountable for the smooth planning and safe operational delivery of our leisure proposition across the resort. This includes leading through all activity for Splash, Fairground, Sports, PlayX & all paid activity-based propositions.
KPIs
- Guest NPS
- Successful delivery of the Leisure Proposition
- Accountable for P&L Management including labour management
- Team retention and engagement
- Right People, Right Place, Right Time
- Audit results, H&S
General Duties & Key Accountabilities
- Accountable for the delivery of all leisure activity across resorts
- Ensure the proposition is delivered in line with advertised offering, IP Contracts and Brand Standards
- Ensure all guest feedback is captured, trends analysed, and opportunities explored
- Inspire action and ownership within your team for delivery of the departmental plan by breaking it down into measurable objectives
- Be a champion of the Butlin's Values and Leadership Behaviours
- Ensure we always have a focus on RPRRT in the way we recruit and manage contracts for the team
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams
- Monitor team retention, utilising exit interviews as an opportunity to retain or gain feedback, to address opportunities to increase retention scores
- Ensure that Leisure is compliant with legislation, company and all health and safety policies
- Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle
Experience & Qualification Requirements
- Previous demonstrable experience in a leadership role within an Entertainment Environment
- Experience in event management, working with and building relationships with external industry experts and suppliers
- Experience managing multiple offerings at any one time effectively
- Experience in managing product and entertainment propositions in line with brand guidelines and expectations from customers/guests
- Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly
- Demonstrable experience of leading large teams to success
- Ability to communicate effectively at all levels
- Able to manage multiple priorities and can adapt quickly to changing requirements
About Butlin's: Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Head of Leisure - Skegness in Lincolnshire employer: Butlins
Butlin's is an exceptional employer, offering a vibrant work culture that prioritises fun and teamwork, making it an ideal place for those passionate about leisure and entertainment. With a strong focus on employee growth, we provide opportunities for professional development and team engagement, ensuring that every member feels valued and inspired to contribute to our mission of creating unforgettable experiences for our guests. Located in Skegness, you'll enjoy the unique advantage of working in a lively resort environment, surrounded by beautiful coastal scenery and a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Leisure - Skegness in Lincolnshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butlins. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butlins
Don't be shy about reaching out to Butlins directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Leisure - Skegness in Lincolnshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butlins and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butlins
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
