At a Glance
- Tasks: Lead three iconic venues, creating unforgettable guest experiences every day.
- Company: Join Butlin's, the home of entertainment with a fun-loving culture.
- Benefits: Competitive pay, team support, and opportunities for growth in a vibrant environment.
- Other info: Dynamic role with a focus on teamwork, creativity, and operational excellence.
- Why this job: Be at the heart of the action, making every moment memorable for guests.
- Qualifications: Experience in high-energy hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens.
You will:
- Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality.
- Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation.
- Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance.
- Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments.
KPIs
- Guest NPS (overall, speed of service, quality of serve)
- eNPS & team engagement
- Stock yield %, stock loss, line variances, waste & compliance
- Revenue growth, SPH, Bserve volumes & category sales mix
- P&L delivery vs. budget
- Payroll management & labour productivity
- RPRPRT - Right People, Right Place, Right Time
- Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls)
- Team retention & development progress
General Duties & Key Accountabilities
- Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns.
- Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment.
- Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves).
- Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible.
- Be highly visible during peak trading to support, coach, and solve issues in real time.
Commercial, Stock & Business Performance
- Full accountability for stock results, including: stock yield performance, line checks, waste reduction, stock rotation & product care, safe cellar management, cash variances.
- Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss.
- Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training.
- Deliver labour plans aligned to forecasted demand, improving productivity without compromising service.
- Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing.
- Drive the profitability of the bar through margins, SPH, ATV, and effective promotions.
Team Leadership, Culture & Development
- Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience.
- Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance.
- Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations).
- Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development.
- Role-model Butlin's Values and Leadership Behaviours at all times.
- Build a multiskilled team capable of flexing across the resort to meet guest volume and business need.
- Actively improve team retention through recognition, support, development opportunities and open communication.
Operational Excellence, Safety & Compliance
- Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing.
- Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene.
- Maintain full audit readiness across: bar cleanliness and organisation, food safety, H&S and COSHH, security, cash handling and stock holding, brand standards.
- Lead venue opening/closing routines and complete daily operational checks.
- Escalate risks appropriately and own corrective actions.
Cross Resort Collaboration & Leadership
- Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives.
- Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance.
- Support other venues and departments when operational needs shift.
- Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders.
Key Knowledge/Experience & Qualification Requirements
- Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment.
- Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing.
- Proven commercial acumen with experience delivering stock yield targets and improving financial performance.
- Experience working with multiskilled teams in fast paced, high-volume operations.
- Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence.
- Skilled in rota planning, forecasting and managing labour to demand.
- Confident communicator who can influence, motivate, and adapt quickly to changing needs.
- Strong problem solver with the ability to stay calm and lead during pressured trading periods.
- Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance, Coaching team, Delivering team training, Setting standards and role modelling this behaviour, Problem solving, Providing feedback, Communicate business goals and objectives and support team to achieve these targets.
- Able to manage multiple priorities and can adapt quickly to changing requirements.
About Butlin's
Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Bars Multi Venue Manager - Skegness in Lincolnshire employer: Butlins
At Butlin's, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on fun and teamwork. As a Bars Multi Venue Manager in Skegness, you'll enjoy competitive benefits, opportunities for personal and professional growth, and the chance to lead dynamic teams in creating unforgettable guest experiences across our iconic venues. Join us and be part of a community that values creativity, collaboration, and a passion for entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Bars Multi Venue Manager - Skegness in Lincolnshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butlins. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butlins
Don't be shy about reaching out to Butlins directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bars Multi Venue Manager - Skegness in Lincolnshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butlins and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butlins
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
