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- Tasks: Lead a vibrant portfolio of retail outlets, ensuring exceptional guest experiences and top-tier performance.
- Company: Join Butlin's, a fun-filled resort with a culture of excitement and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a team that values fun, creativity, and collaboration.
- Why this job: Make every guest's stay unforgettable while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in retail leadership and a passion for delivering outstanding guest service.
The predicted salary is between 30000 - 40000 £ per year.
As our Satellites Manager, you are the heartbeat of our resort’s diverse retail world. You won’t just be managing one shop; you’ll lead a vibrant portfolio of multi-venue outlets—from toys and sweets to photography and equipment hire. Your mission is to blend exceptional guest experiences with top-tier commercial performance. You will be a master of insight, using NPS, sales mix, footfall, and team data to implement improvements that elevate every guest's stay. You’ll be a highly visible leader, coaching your teams in real-time to ensure every venue is presented to brand standard, engaging, and safe.
Key Responsibilities
- Guest Experience & Retail Service Leadership
- Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation.
- Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency.
- Use NPS insights and guest comments to improve service flow, queue management and shop layout.
- Lead from the front during peak trading, supporting the team with real-time coaching and visibility.
- Ensure the photography and hire experiences are hassle-free, safe and add value to the guest stay.
- Commercial, Stock & Business Performance
- Full accountability for stock performance across all satellite shops including: Stock integrity & variances, Waste reduction, Product movement & rotation, Loss prevention routines, accurate tills & scanning.
- Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability.
- Work with Central Commercial teams to implement promotional activity, price reviews and range changes.
- Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection).
- Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage.
- Ensure accurate payroll processes and support rota creation as required.
- Team Leadership, Culture & Development
- Lead a multi-venue team through coaching, communication and daily operational support.
- Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention.
- Support 1:1s, PDPs, performance reviews and succession planning.
- Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience.
- Role-model Butlin’s Values and Leadership Behaviours across all retail outlets.
- Build a multi-skilled workforce able to flex across different shop types and support other retail areas.
- Drive retention by creating a supportive, positive and development-focused culture.
- Operational Excellence, Safety & Compliance
- Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security.
- Ensure strong cash handling routines including floats, safe checks, variances and escalation.
- Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas.
- Ensure all hire shop activity is safe, tracked, logged and well-documented (returns, damage checks, equipment cleaning).
- Lead opening/closing routines and complete daily checks.
- Escalate risks and implement corrective actions promptly.
- Cross-Resort Collaboration & Leadership
- Work closely with Commercial & Procurement to deliver range, promotions and price execution.
- Partner with Loss Prevention on stock variance, shrinkage and compliance.
- Collaborate with Entertainment and Guest Operations to support photography needs and resort events.
- Share best practice across resorts to improve consistency and performance.
- Support wider resort operations during peak arrival days and large-scale events.
KPI’S
- Guest NPS & retail shopping experience
- eNPS & team engagement
- Sales growth & category mix performance
- Stock loss %, waste %, scanning accuracy & stock integrity
- Hire Shop compliance, equipment tracking & damage reduction
- Photo package sales & conversion
- Labour productivity & deployment accuracy
- RPRPRT – Right People, Right Place, Right Time
- Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention)
- Team retention & development progress
Skills, Knowledge & Expertise
- Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail).
- Strong understanding of stock controls, loss prevention, waste management and retail operations.
- Visual merchandising experience with the ability to execute seasonal layouts and impactful displays.
- Understanding of basic photography retail or willingness to learn photo sales processes.
- Experience managing labour to demand and working with multiskilled teams.
- Strong communicator able to motivate, coach and influence teams.
- Problem solver who can stay calm and lead across multiple venues during peak trading.
- Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs.
If you are an experienced retail leader who loves a fast-paced environment and has a passion for delivering world-class guest experiences, we want to hear from you! Take the next step in your career and help us make every guest's stay unforgettable.
Locations
Satellites Manager - Days in Lincolnshire, Skegness employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Satellites Manager - Days in Lincolnshire, Skegness
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Butlin's values and mission. This will help you connect with the team and show that you're genuinely interested in creating smiles and having fun.
✨Tip Number 2
Practice your leadership stories! Think of times when you've coached a team or improved guest experiences. Be ready to share these examples during your interview to demonstrate your retail leadership experience.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've handled challenges in fast-paced environments. Butlin's loves a calm leader who can adapt quickly, so highlight those moments where you shone under pressure.
✨Tip Number 4
Don’t forget to ask questions! Show your enthusiasm by asking about team dynamics, training opportunities, and how you can contribute to making every guest's stay unforgettable. It’s a great way to engage and leave a lasting impression.
We think you need these skills to ace Satellites Manager - Days in Lincolnshire, Skegness
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love creating unforgettable guest experiences and leading a vibrant team.
Tailor Your CV: Make sure your CV is tailored to the Satellites Manager position. Highlight your retail leadership experience and any relevant skills that match the job description. We love seeing how your background fits with our needs!
Be Specific: Use specific examples from your past experiences to demonstrate your skills. Whether it's improving guest satisfaction or managing stock performance, we want to hear about your successes and how they relate to this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Butlins
✨Know Your Retail Inside Out
Before the interview, dive deep into the retail landscape, especially in family-focused environments. Familiarise yourself with trends in toy, sweet, and photography retail. This knowledge will help you demonstrate your passion and expertise during the conversation.
✨Showcase Your Leadership Style
Be ready to discuss your approach to team leadership and coaching. Prepare examples of how you've motivated teams in high-pressure situations, particularly during peak trading times. Highlight your ability to create a positive culture that drives performance and guest satisfaction.
✨Bring Data-Driven Insights
Since the role involves using NPS and sales data, come prepared with examples of how you've used insights to improve guest experiences or boost sales. Discuss specific metrics you've tracked and how they influenced your decisions in previous roles.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to solve problems quickly, especially in a retail setting. Be ready to share how you managed challenges like stock variances or guest complaints, showcasing your calmness and adaptability under pressure.