At a Glance
- Tasks: Drive retail strategies and ensure smooth operations in bars and shops.
- Company: Join Butlin's, a fun-filled entertainment destination with a vibrant culture.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Opportunity to work in a fun, engaging atmosphere with a focus on safety and compliance.
- Why this job: Be part of a dynamic team that creates memorable guest experiences.
- Qualifications: Leadership experience in retail and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
This role is essential to enable us to drive commercial performance by developing and executing retail strategies that align with broader business goals. Acting as the primary conduit between business strategy and the resort teams, you will ensure that centrally made decisions are practical for in-store execution, and focus on delivering consistent agreed ways of working.
You will also be responsible for sourcing products, managing suppliers and handling product ranges within purchasing and epos systems and leading pricing strategies to ensure high-profit margins, defining the product mix and protect margins through effective promotional planning. Essential for alignment, you will develop and deliver Retail Brand Standards, both operational working processes & delivering design standards.
To develop and evolve the Butlins policies and ways of working for all bars & shops activities to ensure that we deliver a safe, compliant, and consistent experience for the guest. To provide assurance to the Butlins leadership that we are operating in a safe and compliant manner through appropriate review & reporting. To develop relationships with regulators and governing bodies to ensure that Butlins is appropriately represented, knowledgeable, fully compliant and prepared for changes such as legislation.
Key Responsibilities
- Work with the proposition team and external partners to align the operational calendar for activations and marketing activity to optimise guest experience.
- Provide business assurance in both operational & legal compliance, ensuring any issues, exposure and concerns are appropriately communicated and addressed.
- Work with Butlins marketing team, ensure the guest communications relating to bars and shops is accurate, informative, and supports operational due diligence.
- Create effective communication channels to all stakeholders in bars and shops.
- Develop and maintain safe and legal policies and procedures, that deliver best practice standard rating procedures for all areas listed within scope.
- Ensure that all resorts are fully aligned to common SOPs.
- Test assumptions through robust audit routines including self-assessment and 3rd party audit.
- Introduce and maintain a group of 3rd party specialists to create an expert knowledge and support infrastructure.
- Represent business in relevant specialist bodies to ensure we maintain relevant awareness, legislation changes and external influences.
- Work with the training teams to ensure that technical & operational competency is maintained to highest standard and up to date.
- Work alongside Butlins IT department, evolve the guest & team journeys to ensure simple & effective, ways of working through technology.
- Drive ongoing development of CAFF, identifying opportunities to improve processes and efficiencies resulting in reduction in problems reported and increased problem resolution.
- Map ways of working and 'tools to do the job' process across all departments.
- Ensure Tech and IT are aligned to ways of working and support resort teams to deliver the guest experience.
- Consistently seek out improved ways of working with a Lean thinking mindset and map/update all collateral.
- Complete operational reviews and ensure we learn to continually evolve and improve our ways of working.
- Identify and develop training material requirements and support packages, and support delivery of material alongside training teams.
- Work alongside Capex planning to ensure any design is tested and ways of working tools/equipment mapped and implemented.
- Be the operational focus and support for all Capex projects and develop and maintain strong relationships.
- Work with procurement to manage department supplier base and ensure all systems and documents are updated.
- Manage all H&S processes with new products or business partners.
- Manage all PPE and safety requirements for resorts.
About You
- Experience in a leadership role in the retail sector.
- Previous experience of designing, producing and forecasting product ranges.
- Can demonstrate the co-ordination of multiple partners, internal and external to a robust operational calendar.
- Demonstrable success in influencing teams to success in Managing performance, delivering compliance, improving guest experience, reducing problems and risk, communicating to large scales teams.
- Relationship management of external partners.
- Ability to manage key priorities and adapt quickly to change.
- Previous experience of developing safe and effective operating policies & procedures.
If this role sounds perfect for you, we would love to hear from you. Please follow the application link to apply now. Should you have any questions or require any adjustments for this process, please contact us at careers@butlins.com.
Operational Support Partner - Bars & Shops - Hemel in Hemel Hempstead employer: Butlins
Butlin's is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. Located in Hemel, our team enjoys numerous growth opportunities, comprehensive training, and the chance to contribute to a legacy of fun and entertainment that has delighted guests for nearly 90 years. With a strong focus on employee well-being and a commitment to operational excellence, we ensure that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Partner - Bars & Shops - Hemel in Hemel Hempstead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Butlins, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Butlins!
We think you need these skills to ace Operational Support Partner - Bars & Shops - Hemel in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Butlins, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Butlins and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Butlins that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Butlins
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
