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- Tasks: Lead a team to ensure top-notch cleanliness in our vibrant Ocean Hotel.
- Company: Join Butlin's, where fun and adventure are at the heart of everything we do!
- Benefits: Enjoy competitive pay, career growth, and a lively work environment.
- Why this job: Make unforgettable holiday experiences for guests while developing your leadership skills.
- Qualifications: Passion for cleanliness, leadership experience, and a knack for guest satisfaction.
- Other info: Dynamic role with no two days the same, perfect for those who thrive in fast-paced settings.
The predicted salary is between 28800 - 42000 £ per year.
We’re looking for an enthusiastic and motivated leader to join our Accommodation team at our Bognor Regis Resort. As a Cleaning Manager, you’ll oversee the smooth running of one of our 200 bedroom Ocean Hotel, ensuring the highest standards of cleanliness and presentation across all our guest accommodation. You’ll lead your team in delivering our Clean and Fault Free (CAFF) approach, maintaining exceptional operational standards and holding your team accountable for consistently excellent results. This role involves analysing KPIs, managing stock control systems to maximise efficiency, and ensuring compliance with all Health & Safety policies and procedures. You’ll play a key role in creating unforgettable holiday experiences for our guests working alongside a passionate, dedicated team who take pride in making every stay as fun and carefree as possible.
Working hours
Typical working hours cover 40 hours per week with a variety of shifts between 8:30am to 9pm.
Responsibilities
- Oversee the smooth running of a 200 bedroom Ocean Hotel, ensuring high standards of cleanliness and presentation across all guest accommodation.
- Lead the team in delivering the CAFF approach, maintaining exceptional operational standards and accountability for results.
- Analyse KPIs, manage stock control systems to maximise efficiency, and ensure compliance with Health & Safety policies and procedures.
- Collaborate with the Accommodation Manager and other teams to support guest satisfaction and memorable stays.
About You
Reporting to the Accommodation Manager, you’ll enjoy the energy of a busy environment and take ownership of maintaining high levels of hygiene and cleanliness across our Ocean Hotel. You’ll balance operational efficiency with a strong focus on guest satisfaction, ensuring that every detail contributes to a truly memorable stay. We’re looking for a leader who leads by example, inspires others, and is passionate about creating experiences that delight our guests. If you love developing people and thrive in a fast-paced, guest-focused environment, this could be the perfect opportunity for you. You’ll coach, nurture, and inspire your team to deliver exceptional results, upholding both our cleaning standards and the unique Butlin’s way of working. You’ll champion your team’s growth and wellbeing, conducting regular 121’s, coaching and personal development reviews to help them progress in their careers with Butlin’s. No two days are the same at Butlin’s, so if you enjoy rolling up your sleeves, thinking on your feet, and making every guest experience your top priority, we’d love to hear from you.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s.
Hotel Housekeeping Manager in Hemel Hempstead employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Housekeeping Manager in Hemel Hempstead
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Butlin’s values and mission. This will help you connect with the team and show that you’re not just looking for any job, but you genuinely want to be part of their fun and vibrant environment.
✨Tip Number 2
Prepare some examples! Think about times when you’ve led a team or tackled challenges in housekeeping. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This way, you’ll demonstrate your leadership skills and how you can contribute to maintaining those high cleanliness standards.
✨Tip Number 3
Show your passion for guest satisfaction! During the interview, share stories about how you’ve gone above and beyond to create memorable experiences for guests. This will highlight your commitment to the role and align perfectly with Butlin’s focus on making every stay special.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or how they measure success in housekeeping. This shows you’re engaged and serious about the role. Plus, it gives you a chance to see if Butlin’s is the right fit for you too!
We think you need these skills to ace Hotel Housekeeping Manager in Hemel Hempstead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating memorable experiences for our guests and leading a dedicated team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in housekeeping management. We love seeing how your past roles align with our values and the responsibilities of the Cleaning Manager position.
Be Specific About Achievements: Don’t just list your duties; share specific achievements that demonstrate your leadership skills and ability to maintain high standards. We’re keen on numbers, so if you’ve improved KPIs or guest satisfaction scores, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Butlin’s!
How to prepare for a job interview at Butlin's
✨Know Your Stuff
Before the interview, make sure you understand the role of a Hotel Housekeeping Manager inside out. Familiarise yourself with the CAFF approach and how it applies to maintaining cleanliness and guest satisfaction. This will show your potential employer that you're not just interested in the job, but that you’re genuinely passionate about delivering exceptional results.
✨Showcase Your Leadership Skills
As a leader, it's crucial to demonstrate how you inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, particularly in high-pressure situations. Highlight your coaching and development strategies, as this aligns perfectly with the company’s focus on nurturing talent and creating memorable experiences for guests.
✨Be Data Savvy
Since analysing KPIs and managing stock control systems are key responsibilities, brush up on your data analysis skills. Be ready to discuss how you've used data to improve operational efficiency in previous roles. This will show that you can not only maintain standards but also drive improvements based on measurable outcomes.
✨Emphasise Guest Satisfaction
Remember, the ultimate goal is to create unforgettable holiday experiences for guests. Prepare to share specific instances where you went above and beyond to ensure guest satisfaction. This could be through innovative cleaning solutions or exceptional service. Showing that you prioritise the guest experience will resonate well with the interviewers.
