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- Tasks: Lead and motivate a cleaning team to ensure top-notch accommodation standards.
- Company: Join a vibrant resort focused on guest satisfaction and cleanliness.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for growth and to implement innovative cleaning practices.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Experience in cleaning management and leading diverse teams in fast-paced settings.
The predicted salary is between 30000 - 40000 £ per year.
All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. The Accommodation Cleaning Manager will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, within their designated area. They will motivate and lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. This role will ensure we are driving our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met, working closely with the wider Guest Services & Accommodation Team to manage issues proactively that arise to ensure we improve the experience for the guest. The role will support in setting clear goals and expectations whilst nurturing an environment that the team can perform at their best.
KPIs
- Delivery of CAFF
- Management of payroll requirement in conjunction with the resort central rostering team.
- Guest NPS
- Improving ENPS
- Responsibility of impact on P&L
- Responsibility for delivery of RPRPRT
General Duties & Accountabilities
- Accountable for the delivery of all accommodation cleaning.
- Accountable for delivery of CAFF across accommodation area of responsibility.
- Manage the effective and robust training of all accom and support team (accom, TM+ and resort support) to ensure they are fully trained and knowledgeable in CAFF principles, following the buddy process, impacting operational intake days as minimally as possible.
- To highlight opportunities to improve guest experience, operate more efficiently, improve adherence to CAFF, maximise ratios and highlight and implement efficiencies in a timely manner.
- Look for ways that we can operate as efficiently as possible whilst delivering the CAFF model.
- Adhere to the CAFF model ratios by ensuring we have the correct levels of trained team rostered accordingly.
- Accountable for the day-to-day operation and logistics of the accommodation department.
- Promotes a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action.
- Work collaboratively alongside Guest Services Manager and Team, to understand guest issues and to drive and support problem resolution.
- Reviews TI/NPS for Accommodation and Cleaning to understand issues and challenges, and promotes swift problem resolution.
- Chair weekly accom figures meetings alongside the Productivity team to best plan and allocate team resource for successful intake days.
- Work closely with the recruitment and People teams to ensure that we have a healthy pipeline of recruitment intakes.
- Work collaboratively with Facilities team, allocations team and Productivity Manager to plan and complete room maintenance with an emphasis on planning R+M on a rotating basis to ensure refurbishments are executed.
- Support the C&E teams with the allocation of large-scale events. Attending meetings with external partners & C&E Team, to understand requirements.
- H&S Compliance for your team and areas of responsibility, taking corrective action where needed to promote highest standards of safety.
- Drive continuous improvement initiatives to enhance cleanliness and presentation.
- Sets clear goals and PDPs for direct team, providing feedback and clear succession plan.
- Supporting team survey commitment plans.
- Monitors engagement levels and work with the people team to identify opportunities to drive engagement and retention.
- Oversees compliance to Mobaro checklists and manages team performance with Assistant Cleaning Managers and Supervisors.
- Drives compliance to brand standards by reviewing, amending, updating and creating SOPs accordingly.
- Conduct risk assessments in conjunction with H&S Manager.
- Monitor expenditure re use of consumables and equipment, with a focus on identifying cost saving initiatives and lifecycle of assets/equipment.
- Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal people process.
- Manage absence robustly, engaging with people team at the earliest opportunity.
Key Knowledge/Experience & Qualification Requirements
- An excellent level of operational knowledge in cleaning and leading cleaning teams.
- Experience in leading large teams in fast paced environments.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Remain resilient and calm under pressure.
- Professional manner and outlook with attention to detail.
- Experience in leading a mixture of permanent and temporary teams to deliver excellent standards.
- Ability to effectively lead, coach and motivate team, even in times of high demand.
- Understanding different communication styles and have the ability to engage with colleagues at all levels.
Accommodation Cleaning Manager in Hemel Hempstead employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Cleaning Manager in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in accommodation management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've led teams and improved cleanliness standards in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. When you find a role that excites you, apply through our website for a better chance of getting noticed. We love seeing passionate candidates!
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the role can set you apart from other candidates. It shows you're keen and professional, which is exactly what we look for in a Cleaning Manager.
We think you need these skills to ace Accommodation Cleaning Manager in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in managing cleaning teams and delivering high operational standards. We want to see how you've led teams in fast-paced environments and tackled challenges head-on!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and qualifications, so we can easily see how you fit the role of Accommodation Cleaning Manager. Remember, less is often more!
Tailor Your Application: Make sure to tailor your application to our specific job description. Mention the Clean and Fault Free (CAFF) approach and how you’ve implemented similar standards in your previous roles. This shows us you understand what we're all about!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Butlins
✨Know Your CAFF Principles
Make sure you understand the Clean and Fault Free (CAFF) approach inside out. Be ready to discuss how you would implement these principles in your previous roles and how they can enhance guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in fast-paced environments. Highlight specific situations where you resolved conflicts or improved team performance, as this will demonstrate your ability to manage multiple priorities.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of past challenges you've faced in accommodation cleaning management and how you tackled them. This will show your proactive attitude and ability to drive continuous improvement.
✨Understand the Importance of KPIs
Familiarise yourself with key performance indicators relevant to the role, such as guest NPS and operational efficiency. Be prepared to discuss how you would monitor and improve these metrics to ensure high standards of cleanliness and guest satisfaction.