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- Tasks: Join us as a Guest Services Team Member Plus, cleaning and enhancing guest experiences.
- Company: Butlin's is all about fun, excitement, and creating unforgettable holiday memories.
- Benefits: Enjoy flexible hours, live-in accommodation, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values smiles, support, and adventure every day.
- Qualifications: Great customer service skills, a friendly attitude, and fast typing abilities are essential.
- Other info: Work Monday and Friday with varied shifts; no two days will be the same!
About the Role
Getting Stuck In is one of our key values, and we’re looking for new Team Members who love doing just that! We are looking for a new team to join us as Guest Services Team Member Plus! As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation as well as delivering a fantastic service to our guests while they are enjoying their holiday with us. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and providing information about our local area. We put the fun back into our guests' holiday, so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem-solving skills to understand fully what has gone wrong and ensuring that any jobs and feedback are logged and then followed up with the guest. This is a fast-paced role; you will need to be motivated and love to get stuck in and learn.
About You
We are looking for a team with great customer service and communication skills who enjoy helping people. A team player who supports your colleagues while they support you. You will need a proficient telephone manner and be confident at offering solutions to our guests. We use different systems to log jobs and feedback for our guests, so fast accurate typing skills coupled with being comfortable on a computer is a must. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything they may need help with. We will provide you with all the support and training you need to ensure you develop the skills to work confidently in all areas relevant to your role. No day will ever be the same, and you will enjoy the variety of working with lots of different team members and guests.
Working pattern for this role looks like: Team Member Plus across Accommodation and Guest Services. Monday and Friday Cleaning in Maple Walk 10:00 - 15:00 with a 15 min break. Then a 60 min break before shift in Guest Services from 16:00 - up to 21:00 generally (this can be later on occasion). 3 other working days in the 5. Live-in accommodation is available for these roles.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Guest Services Team Member Plus employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Member Plus
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their focus on fun, teamwork, and customer service will help you align your approach during the interview process.
✨Tip Number 2
Prepare to showcase your problem-solving skills. Think of examples from past experiences where you've successfully resolved issues for customers or team members, as this is crucial for the role.
✨Tip Number 3
Practice your communication skills, especially your telephone manner. Since you'll be interacting with guests over the phone, being clear and friendly can make a big difference.
✨Tip Number 4
Get comfortable with technology. Brush up on your typing skills and familiarity with logging systems, as these will be essential for efficiently managing guest feedback and requests.
We think you need these skills to ace Guest Services Team Member Plus
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Guest Services Team Member Plus position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've helped customers in the past, showcasing your empathy and problem-solving abilities.
Highlight Teamwork and Communication: Mention any previous roles where you worked as part of a team. Discuss your communication skills and how you support colleagues, as this is crucial for the role at Butlin's.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Butlin's
✨Show Your Enthusiasm for Guest Services
Make sure to express your passion for customer service during the interview. Talk about any previous experiences where you went above and beyond to help guests or customers, as this aligns perfectly with the role's focus on creating smiles and providing fantastic service.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations in the past. The role requires empathy and problem-solving skills, so be ready to discuss specific instances where you successfully resolved issues for guests or colleagues.
✨Highlight Teamwork Experience
Since the job involves working closely with a team, share experiences that showcase your ability to collaborate effectively. Mention how you support your colleagues and how teamwork has led to positive outcomes in your previous roles.
✨Familiarise Yourself with the Local Area
Research the local area and attractions that guests might be interested in. Being knowledgeable about the surroundings will not only impress your interviewers but also demonstrate your commitment to helping guests curate their stay.
