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- Tasks: Join us as a Guest Services Team Member Plus, cleaning and enhancing guest experiences.
- Company: Butlin's is all about fun, excitement, and adventure for over 80 years!
- Benefits: Enjoy live-in accommodation and comprehensive training to boost your skills.
- Why this job: Be part of a vibrant team that creates smiles and supports each other every day.
- Qualifications: Great communication skills and a positive attitude are essential; computer confidence is a must.
- Other info: No two days are the same, offering variety and opportunities to meet diverse guests.
Description About the Role ‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that! We are looking for new team to join us as Guest Services Team Member Plus! As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation as well as deliver a fantastic service to our guests while they are enjoying their holiday with us. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area. We put the fun back in to our guests holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with. Live in accommodation is available for these roles. Key Responsibilities We’re looking for fast paced and motivated individuals who love to get stuck in and learn. We are looking for team with great communication skills who enjoy helping people, A team player who supports your colleagues while they support you. You will need a great telephone manner including being confident at offering solutions to our guests. We use different systems to log jobs and feedback for our guests so being confident on a computer is a must. We will provide you with all the support and training you need to ensure you develop the skills to work confidently in all areas relevant to your role. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. About Butlin\’s At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s
Contact Detail:
Butlin''s Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Member plus
✨Tip Number 1
Familiarise yourself with Butlin's values, especially 'Getting Stuck In'. Show your enthusiasm for being proactive and hands-on during any interactions you have with the team or in interviews.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've successfully helped customers in the past. This will demonstrate your ability to empathise and solve problems effectively.
✨Tip Number 3
Research the local area and the services Butlin's offers. Being knowledgeable about both will allow you to provide valuable insights to guests, showcasing your commitment to enhancing their experience.
✨Tip Number 4
Practice your telephone manner by role-playing common guest scenarios with a friend. This will help you feel more confident when offering solutions and logging feedback during your role.
We think you need these skills to ace Guest Services Team Member plus
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Services Team Member Plus position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Communication Skills: Since great communication is essential for this role, make sure to provide examples in your CV and cover letter that demonstrate your ability to communicate effectively, both verbally and in writing.
Highlight Problem-Solving Abilities: In your application, include specific instances where you've successfully resolved issues or provided excellent customer service. This will show that you can handle challenges and support guests effectively.
Express Enthusiasm for the Company Culture: Butlin's values a fun and supportive work environment. In your cover letter, express your excitement about joining a team that prioritises creating smiles and getting stuck in, and explain why you believe you would be a good fit.
How to prepare for a job interview at Butlin''s
✨Show Your Enthusiasm for Guest Services
Make sure to express your passion for providing excellent customer service. Share examples of how you've gone above and beyond to help guests in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved issues for customers. Highlight your empathy and ability to think on your feet, as these are crucial for handling guest concerns effectively.
✨Highlight Teamwork Experience
Since the role requires being a supportive team player, be ready to talk about your experiences working in teams. Share how you’ve collaborated with colleagues to achieve common goals and how you can contribute to a positive team environment.
✨Familiarise Yourself with the Local Area
Research the local attractions and amenities that guests might inquire about. Being knowledgeable will not only impress your interviewers but also show your commitment to enhancing the guest experience.
