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- Tasks: Join us as a Guest Services Team Member Plus, cleaning and assisting guests during their stay.
- Company: Butlin's is all about fun, excitement, and adventure for over 80 years!
- Benefits: Enjoy live-in accommodation options and a supportive team environment.
- Why this job: Be part of a vibrant culture that values smiles, teamwork, and making holidays memorable.
- Qualifications: Great communication skills and a positive attitude are essential; training provided!
- Other info: No two days are the same, offering variety and new experiences every shift.
Description
We are looking for new team to join us as Guest Services Team Member Plus!
As a Guest Services Team Member Plus, you will work on a Monday and a Friday cleaning our accommodation as well as deliver a fantastic service to our guests while they are enjoying their holiday with us. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area.
We put the fun back in to our guests holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with.
Key Responsibilities
We are looking for team with great communication skills who enjoy helping people, A team player who supports your colleagues while they support you. You will need a great telephone manner including being confident at offering solutions to our guests. We use different systems to log jobs and feedback for our guests so being confident on a computer is a must.
We will provide you with all the support and training you need to ensure you develop the skills to work confidently in all areas relevant to your role.
About Butlin\’s
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Member plus
✨Tip Number 1
Familiarise yourself with Butlin's values and culture. Understanding their emphasis on fun, teamwork, and guest satisfaction will help you align your approach during interviews and interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you assist guests or resolve issues to demonstrate your problem-solving abilities.
✨Tip Number 3
Get to know the local area and attractions that guests might be interested in. Being knowledgeable about the surroundings will allow you to provide valuable recommendations and enhance the guest experience.
✨Tip Number 4
Show enthusiasm for the role and a willingness to learn. Highlighting your motivation to get involved and support your team will resonate well with the hiring managers at Butlin's.
We think you need these skills to ace Guest Services Team Member plus
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Guest Services Team Member Plus position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Communication Skills: Since great communication is essential for this role, make sure to provide examples in your CV and cover letter that demonstrate your ability to communicate effectively, both verbally and in writing.
Highlight Problem-Solving Abilities: In your application, include specific instances where you successfully resolved issues or provided solutions to customers. This will showcase your empathy and problem-solving skills, which are crucial for this position.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Butlin’s and how you embody their values of fun, teamwork, and care.
How to prepare for a job interview at Butlin's
✨Show Your Enthusiasm for Guest Services
Make sure to express your passion for providing excellent customer service. Share examples of how you've gone above and beyond to help guests in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you've successfully resolved issues for customers. Highlight your empathy and ability to think on your feet, as these are crucial for a Guest Services Team Member Plus.
✨Familiarise Yourself with the Local Area
Research the local attractions and amenities that guests might be interested in. Being knowledgeable about the area will not only impress your interviewers but also show that you're ready to help guests curate their stay.
✨Practice Your Communication Skills
Since great communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or speaking with friends to refine your telephone manner and face-to-face interaction skills.