Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences at our resort.
- Company: Join Butlin’s, where fun and adventure are at the heart of everything we do.
- Benefits: Enjoy competitive pay, flexible shifts, and a vibrant work culture.
- Why this job: Be a key player in delivering joy and excitement to our guests every day.
- Qualifications: Experience in guest services, strong leadership skills, and a passion for customer satisfaction.
- Other info: Dynamic role with opportunities for personal growth and development in a fun environment.
The predicted salary is between 36000 - 60000 £ per year.
Description
About the Role
We’re looking for a passionate leader to join us as our Guest Services Manager. The Guest Services Manager will lead our Guest Services & Day Visits Team to deliver an exceptional guest experience to all guests visiting the resort.
The Guest Services team are the main point of contact for any questions, issues or concerns experienced by guests during their break. This can range from questions about accommodation and activities, problem resolution, accessibility requests and much more. You’ll be part of a big team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday.
About You
For this role, you should have an excellent level of experience in a previous guest services or customer facing role with current experience in problem resolution and/or complaint handling.
You should hold an empathetic and understanding approach in your communication approach with previous experience in leading teams in fast paced guest-facing environments and with the ability to effectively lead, coach and motivate team, even in times of high demand.
This role is for someone with excellent communication skills and the ability to adapt communication styles for the right situation along with able to manage multiple priorities and adapt quickly to changing requirements.
You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment. The Guest Services team are the main point of contact for any questions, issues or concerns experienced by guests during their break. This can range from questions about accommodation and activities, complaints, accessibility requests and more.
Driving sales by working with Hemel support marketing and retail resort leaders to drive spend and ensuring that day visit booking presales are communicated effectively to support with resort demand rostering.
You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin’s way of working. You’ll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team’s fulfilment at work, ensuring that you are having regular 121\’s and annual review discussions to support their development and career with Butlin’s.
You will also liaise very closely with the wider Guest Services & Accommodation Team to manage any issues proactively that arise to ensure we can try and improve the experience for the guest.
As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
Typical working hours cover 40 hours per week with a wide variety of shifts between 8am – 10pm, with the opportunity of DRM shifts until 12:00am on a roster basis.
The shift patterns also ensure departmental leadership coverage across the wider Accommodation & Guest Services department also.
About Butlin\’sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Guest Services Manager employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Butlin’s. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show your passion during interviews! When you’re talking about your experience, make sure to highlight your love for guest services and how you’ve gone above and beyond to create memorable experiences for guests.
✨Tip Number 3
Prepare for situational questions! Think of examples where you’ve resolved complaints or led a team under pressure. This will show that you can handle the fast-paced environment at Butlin’s with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Butlin’s family!
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating exceptional experiences for guests, so share any relevant stories or examples that highlight your passion.
Tailor Your Experience: Make sure to align your previous experience with the role. Highlight your skills in problem resolution and team leadership, and don’t forget to mention any specific achievements that demonstrate your ability to thrive in fast-paced environments.
Be Personable: Remember, we’re all about fun and connection at Butlin’s! Use a friendly tone in your application and show us your communication style. This is your chance to demonstrate how you can adapt your approach to different situations and guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Butlin's
✨Know the Company Culture
Before your interview, take some time to understand Butlin's culture and values. They’re all about fun, excitement, and creating smiles! Show that you resonate with their mission and can embody their values in your role as a Guest Services Manager.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific guest situations or complaints. Think of examples from your past experience where you successfully resolved issues or led your team through busy periods. This will demonstrate your problem-solving skills and leadership abilities.
✨Showcase Your Communication Skills
As a Guest Services Manager, communication is key. Practice articulating your thoughts clearly and adapting your style to different audiences. You might even want to prepare a few anecdotes that highlight your empathetic approach and ability to connect with guests and team members alike.
✨Highlight Team Development Experience
Butlin's values nurturing and developing their team. Be ready to discuss how you've previously coached or mentored team members. Share specific examples of how you’ve motivated your team in high-pressure situations, ensuring they feel fulfilled and engaged in their roles.
