Guest Services Advisor

Description About the Role FULL TIME – 35 HOURS. Our Guest Services Centre is full of passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn’t just about answering calls!  We put the fun back in to our guests holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest. You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted role – we want you to bring yourself to work every day and love to see our team engage with our guests. You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests.  Shift Patterns Our Guest Services Team are available 7 days a week and you will be working to a rota of any 5 out of 7 days. Typical shifts for this role are as below however flexibility is key: Mondays & Fridays 08:45-19:00 or 12;00 – 21:00/22:00  Three out of the other 5 days – usually 08:45-17:00 About You If you love making a difference and understand the importance of getting it right for every guest this could be the perfect role for you. Ideally we are looking for someone with experience of working with customers or guests over the phone or in person. You don’t need to have worked in hospitality before as we will teach you everything you need to know about Butlin’s! We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly. Empathy and listening skills are really important to make sure we are able to offer a great experience, so you should be confident in these areas, being able to lead in engaging conversations in a great tone of voice. Alongside being on the phone, you will be working on a computer  with some of our systems to log jobs and feedback for our guests so fast accurate typing skills coupled with being comfortable on a computer is a must. About Butlin\’s At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s