Facilities Helpdesk & Compliance Manager
Facilities Helpdesk & Compliance Manager

Facilities Helpdesk & Compliance Manager

Skegness Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team to manage maintenance and compliance across Butlin’s Skegness Resort.
  • Company: Join Butlin’s, a fun-filled resort with over 80 years of creating unforgettable guest experiences.
  • Benefits: Enjoy a vibrant work culture, flexible shifts, and opportunities for personal development.
  • Why this job: Be part of a dynamic team that prioritises guest satisfaction and compliance in a fast-paced environment.
  • Qualifications: Experience in maintenance or facilities management, with strong leadership and communication skills.
  • Other info: This role requires flexibility with shifts between 8am and 10pm, covering 40 hours a week.

The predicted salary is between 36000 - 60000 ÂŁ per year.

Description

About the Role

We’re looking for a passionate and detail-driven leader to join our Facilities Department at Butlin’s Skegness Resort, where maintaining compliance isn’t just a task—it’s a fundamental priority.

As our Helpdesk & Compliance Manager, you’ll lead a dedicated team responsible for coordinating all maintenance and repair work across the resort. You’ll work closely with the Facilities Head of Department, senior resort managers, and other department leaders to ensure that technical jobs are not only completed efficiently but always meet our rigorous compliance standards.

In this fast-paced, high-energy environment, you’ll oversee the use of our in-house systems to manage both planned preventative maintenance and reactive tasks. Your role will be central to ensuring the resort remains fully compliant with Health & Safety regulations, Butlin’s internal policies, and all relevant legislation. You’ll be the key point of contact for contractors, leading meetings and briefings, and following through on action plans to guarantee that every job aligns with our compliance framework.
You’ll bring a sharp eye for detail and a commitment to driving consistent standards across all areas of the resort, always with the guest experience in mind. Your leadership will extend to recruiting, training, and developing your team, ensuring they are equipped and motivated to uphold our standards. Regular one-to-one meetings and personal development plans will be part of your approach to fostering a culture of accountability and growth
This role demands someone who leads by example, inspires others, and understands that compliance is not just about ticking boxes—it’s about creating a safe, efficient, and exceptional environment for both guests and team members. No two days will be the same, and you’ll need to thrive on thinking quickly, adapting to challenges, and keeping our resort running smoothly.
Our resort operates year-round, and this role covers 40 hours per week across five days, with shifts available between 8am and 10pm. Flexibility is essential to meet the dynamic needs of the resort and ensure compliance is upheld at every turn.

About You

We’re seeking a passionate and experienced leader from a detail-oriented environment such as maintenance, construction, or facilities management. You’ll need to demonstrate strong planning and prioritisation skills, along with the confidence to communicate effectively and engage with teams across all levels of the organisation. A curious mindset is essential, as is the willingness to challenge existing processes and drive continuous improvement.
You’ll bring a proactive attitude and a high level of self-motivation, with the ability to solve problems independently while also working collaboratively within a team. While your technical skills and experience are valuable, we place equal importance on your mindset, approach, and attitude—these are what truly set exceptional leaders apart.
A genuine passion for leading and developing others is key. You’ll be committed to supporting your team through regular one-to-one conversations and coaching, helping them grow and succeed in their roles.

Above all, you’ll be driven by the desire to deliver outstanding experiences to our guests. Every interaction matters, and you’ll constantly seek ways to enhance and elevate the guest journey wherever possible.

About Butlin\’s

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s!

Facilities Helpdesk & Compliance Manager employer: Butlin's

Butlin’s Skegness Resort is an exceptional employer that prioritises a vibrant work culture, where fun and teamwork are at the heart of everything we do. As a Facilities Helpdesk & Compliance Manager, you will not only lead a dedicated team but also have access to continuous personal development opportunities, ensuring your growth aligns with our commitment to delivering outstanding guest experiences. With a focus on compliance and safety, you'll thrive in a dynamic environment that values your leadership and encourages innovative thinking.
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Contact Detail:

Butlin's Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Facilities Helpdesk & Compliance Manager

✨Tip Number 1

Familiarise yourself with Butlin's values and culture. Understanding what it means to 'Create Smiles', 'Get Stuck In', and 'Care For Each Other' will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.

✨Tip Number 2

Network with current or former employees of Butlin's, especially those in facilities management or similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.

✨Tip Number 3

Prepare to discuss specific examples of how you've maintained compliance in previous roles. Highlighting your experience with Health & Safety regulations and your proactive approach to problem-solving will demonstrate your capability to excel in this position.

✨Tip Number 4

Showcase your leadership style by preparing to discuss how you develop and motivate teams. Be ready to share strategies you've used in the past to foster accountability and growth, as this aligns closely with the expectations for the Helpdesk & Compliance Manager role.

We think you need these skills to ace Facilities Helpdesk & Compliance Manager

Leadership Skills
Compliance Knowledge
Health & Safety Regulations
Team Management
Effective Communication
Planning and Prioritisation
Problem-Solving Skills
Attention to Detail
Adaptability
Customer Service Orientation
Project Management
Training and Development
Continuous Improvement Mindset
Technical Aptitude in Facilities Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, compliance, and leadership. Use specific examples that demonstrate your ability to manage teams and ensure compliance with regulations.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention your understanding of Butlin's values and how your leadership style aligns with their culture of fun and accountability.

Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully tackled challenges in previous roles. Highlight your proactive attitude and ability to adapt to changing circumstances, which are crucial for this position.

Emphasise Team Development: Discuss your approach to team development and coaching in your application. Mention any experience you have in conducting one-to-one meetings and creating personal development plans, as this is key to the role.

How to prepare for a job interview at Butlin's

✨Show Your Passion for Compliance

Make sure to express your genuine enthusiasm for maintaining compliance standards. Share examples from your past experiences where you successfully ensured compliance in a fast-paced environment, highlighting your attention to detail and commitment to safety.

✨Demonstrate Leadership Skills

Prepare to discuss your leadership style and how you motivate and develop your team. Be ready to provide specific examples of how you've led teams in the past, focusing on your approach to training, one-to-one meetings, and fostering a culture of accountability.

✨Emphasise Problem-Solving Abilities

In this role, quick thinking and adaptability are crucial. Be prepared to share instances where you've faced unexpected challenges and how you resolved them effectively, showcasing your proactive attitude and ability to work collaboratively.

✨Align with Butlin's Values

Familiarise yourself with Butlin's core values of creating smiles, getting stuck in, and caring for each other. During the interview, relate your personal values and experiences to these principles, demonstrating that you're a great cultural fit for the team.

Facilities Helpdesk & Compliance Manager
Butlin's
Location: Skegness
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  • Facilities Helpdesk & Compliance Manager

    Skegness
    Full-Time
    36000 - 60000 ÂŁ / year (est.)
  • B

    Butlin's

    1000+
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