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For Companies At a Glance
- Tasks: Lead a team coordinating maintenance and compliance for our vibrant resort.
- Company: Join Butlin's, a fun-filled resort creating unforgettable experiences for guests for over 80 years.
- Benefits: Enjoy a dynamic work environment with opportunities for personal development and team bonding.
- Why this job: Be part of a passionate team dedicated to guest satisfaction and creating smiles every day.
- Qualifications: Experience in maintenance or facilities management with strong communication and leadership skills.
- Other info: Flexible shifts available; no two days are the same in this exciting role!
The predicted salary is between 36000 - 60000 £ per year.
Description
About the Role
Were looking for a passionate leader to join us at ourBognor Regis Resort as part of our Facilities Department.
As our Helpdesk & Compliance Manager you will lead a team who co-ordinate all maintenance and repair jobs for the resort. The Facilities Helpdesk is made up of a small team of operators and a Manager who are required to work closely with the Facilities Head of Department, wider Facilities team, Resort Duty Managers and other department leaders to ensure technical jobs are prioritised and completed in a timely manner. You will be working in a fast-paced, high-energy environment using our in-house systems for planned preventative maintenance and any reactive reported jobs for the Facilities Team across all areas.
You will ensure the resort is compliant and manage the day-to-day compliance across the resort and comply with Health & Safety regulations inline with Butlins policies and legislation. You will liaise with all contractors to the resort, conduct meetings and briefings following through action plans. You will hold a great eye for detail and the ability to drive consistent standards whilst being guest obsessed and operating efficiently in everything you do. You will lead the Facilities Helpdesk team in coordinating all technical and housekeeping jobs for the resort and with a passion for caring for team by effective recruitment, training and personal development for the team.
You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your teams fulfilment at work, ensuring that you are having regular 121\’s and PDP discussions to support their development and career with Butlins.
As with all roles at Butlins, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
Our resort is open all year round therefore typical working hours cover 40 hours per week, 5 days over 7, with shifts available between 8am – 10pm.
About You
We are looking for a passionate leader with similar experience in a maintenance, construction or facilities detail-led environment with the ability to prioritise and plan effectively. You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.
You should have an excellent self-motivational quality with a proactive approach and have an excellent problem-solving attitude with the ability to work well on own initiative as well as part of a Team. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us.
You should be passionate about leading and developing a team and supporting people through regular 121\’s and coaching.
Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.
About Butlin\’sAt Butlins, were all about fun, excitement, and adventure by the bucketload! For over 80 years weve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things theyll say about working at Butlins is our culture! Were all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you arent afraid to Get Stuck In and where the team genuinely Cares For Each Other this could be the perfect fit for you.
There has never been a more exciting time to join Butlins!
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Facilities Helpdesk & Compliance Manager employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk & Compliance Manager
✨Tip Number 1
Familiarise yourself with the specific compliance and health & safety regulations relevant to the facilities management sector. Understanding these will not only help you in interviews but also demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Network with current or former employees of Butlins, especially those in the Facilities Department. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Think of specific examples where you've successfully led a team through challenges, as this role requires strong leadership and team development skills.
✨Tip Number 4
Showcase your problem-solving abilities by preparing scenarios where you've effectively resolved issues in a fast-paced environment. This will highlight your proactive approach and ability to think on your feet, which is crucial for this role.
We think you need these skills to ace Facilities Helpdesk & Compliance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance, construction, or facilities management. Emphasise your leadership skills and any previous roles where you coordinated teams or managed compliance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading teams and delivering exceptional guest experiences. Mention specific examples of how you've inspired others and improved processes in past roles.
Showcase Communication Skills: Since the role requires excellent communication, provide examples in your application of how you've effectively engaged with teams at all levels. Highlight any experience you have in conducting meetings or briefings.
Demonstrate Problem-Solving Abilities: Include instances where you've successfully tackled challenges in a fast-paced environment. This could be through managing compliance issues or resolving maintenance problems efficiently.
How to prepare for a job interview at Butlins
✨Show Your Leadership Skills
As a Facilities Helpdesk & Compliance Manager, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Emphasise Communication
Excellent communication skills are key for this role. During the interview, highlight your experience in engaging with various teams and stakeholders. Discuss how you ensure clear communication, especially when coordinating maintenance and compliance tasks.
✨Demonstrate Problem-Solving Abilities
This position requires a proactive problem-solving attitude. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Show that you can think on your feet and find effective solutions quickly.
✨Passion for Guest Experience
Since delivering an amazing guest experience is a top priority, convey your passion for customer service. Share examples of how you've gone above and beyond to enhance guest satisfaction and how you plan to instil this mindset within your team.
