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- Tasks: Lead and support the team in delivering an amazing guest experience at our buffet restaurant.
- Company: Join Butlin's, a fun-filled adventure destination with over 80 years of creating unforgettable memories.
- Benefits: Enjoy a vibrant work culture, flexible shifts, and opportunities for personal growth.
- Why this job: Be part of a team that values fun, teamwork, and making guests smile every day.
- Qualifications: Experience in a fast-paced food environment and strong leadership skills are essential.
- Other info: Typical shifts are 40 hours per week, covering breakfast and dinner service.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The Shift Manager will be the main point of contact for the team during their working day in the Buffets restaurant department. Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring tasks and objectives are carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand while maintaining operational standards and guest experience. You will support and coach the team to deliver a great experience and drive key targets such as add-on sales or promotions. This is an operational guest-facing role and non-guest-facing tasks will be allocated as time within your week to allow you to spend the majority of your time with guests.
Typical hours
Typical working hours cover 40 hours per week, 5 days over 7 split shifts. Breakfast shifts are 7:30am – 12:00pm, dinner shifts are 4:00pm – 8:00pm.
About You
We are looking for an experienced leader from within a volume-led F&B environment who can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.
- You should have previous experience in leading within a busy restaurant or food environment where a balance of speed and quality is important.
- You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
- The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
- With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
How to apply
Interested? To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. If you have any questions or require adjustments for this process, please email careersatbutlins@butlins.com.
About Butlins
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture. We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
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Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Buffet Restaurant Shift Manager
✨Tip Number 1
Familiarise yourself with the Butlin's brand and values. Understanding their commitment to fun, excitement, and guest satisfaction will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare examples from your previous experience in managing teams in busy food environments. Highlight specific situations where you successfully motivated your team or improved guest experiences, as this will demonstrate your leadership skills effectively.
✨Tip Number 3
Showcase your adaptability by discussing how you've handled high-pressure situations in the past. Being able to manage multiple priorities while maintaining service quality is crucial for this role, so be ready to share relevant stories.
✨Tip Number 4
Engage with current employees or alumni from Butlin's on social media platforms like LinkedIn. This can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Buffet Restaurant Shift Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry, particularly in leadership roles. Emphasise your ability to manage teams, deliver excellent guest experiences, and handle busy environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully led teams in high-pressure situations and improved guest satisfaction.
Highlight Key Skills: In your application, focus on key skills such as team motivation, operational management, and customer service excellence. Use bullet points to make these stand out and ensure they align with the job description.
Prepare for Questions: Anticipate questions related to team management and guest service during the interview process. Be ready to discuss your approach to training staff and handling busy shifts while maintaining quality standards.
How to prepare for a job interview at Butlin's
✨Show Your Leadership Skills
As a Shift Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, especially in high-pressure situations.
✨Emphasise Guest Experience
Since the role is guest-facing, be ready to discuss how you prioritise guest satisfaction. Share specific instances where you went above and beyond to ensure a positive experience for customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential challenges you might face in a busy restaurant environment and how you would handle them effectively.
✨Demonstrate Adaptability
The ability to adapt to changing demands is crucial. Prepare to talk about times when you had to adjust your plans or approach quickly, and how that led to successful outcomes.
