Supervisor Plus in Braintree

The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day, ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success.

Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.

The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.

You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.

• Accountabilities:
• Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
• Ensuring the team are being coached to deliver key targets linked to the department – e.g. retail upselling.
• Responsibility for CAFF audits in accommodation.
• Responsibility for other departmental audits based on the area, e.g. sales targets/perfect serve.
• Driving add-on sales and promotions where appropriate.
• Ensuring all stock/proposition is available for guests.
• Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensuring any guest feedback is captured.
• Monitors NPS and takes action where possible on guest feedback.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of the Butlin's Values and Leadership Behaviours.
• Ensure we always have a focus on RPRPRT in the way we rota the team.
• Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
• Build and maintain strong relationships across the resort, other resorts, and Butlin's central support teams.
• Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
• Be the front-facing, operational delivery responsible person – turning audits and observations into action.

Key Focus Areas Outside of Accommodation:

• Food Safety Champion: Lead by example in maintaining the highest standards of food safety and hygiene. Ensure all team members follow correct procedures, including temperature checks, allergen management, safe food handling, and cleaning routines. Support regular compliance audits and immediately address any issues or risks. Promote a culture where food safety is everyone's responsibility.
• Creating a Warm, Welcoming Dining Experience: Ensure guests are greeted with a friendly, attentive, and personalised welcome that reflects the Butlin's brand. Maintain an environment where families feel comfortable, relaxed, and well looked after. Step in to support guest queries and resolve issues promptly with empathy and professionalism. Role-model exceptional service standards to the team at all times.
• Bay Replenishment & Food Quality: Oversee the smooth, timely replenishment of all food bays to maintain steady availability of hot and cold items. Work closely with kitchen teams to ensure portions, presentation, and temperatures meet quality expectations. Anticipate busy periods and adjust staffing or replenishment flow to avoid delays or shortages. Ensure the buffet always looks abundant, clean, and appealing to guests.
• Coaching & Developing the Team: Provide on-shift coaching to help team members build confidence and capability. Offer feedback that is constructive, timely, and focused on both performance and behaviour. Support training of new starters, ensuring they understand buffet standards, guest interaction expectations, and food safety practices. Build a positive team culture where everyone feels valued, supported, and encouraged to grow.

About You:

• Excellent leadership skills with the ability to coach and support the team in delivering key objectives.
• Strong attention to detail to support with all audit/observation-based activity.
• Strong experience of being guest/customer facing and dealing with a range of queries and sometimes complaints directly.
• Experience of generating new opportunities through sales and promotions or new initiatives to support with key objectives.
• Experience in working with multi-skilled teams to support other areas of the business based on guest demand.
• Demonstrable experience of leading teams to success, including proficiency in managing performance, coaching the team, delivering team training, and setting standards.
• Excellent ability to communicate effectively at all levels.
• Able to manage multiple priorities and can adapt quickly to changing requirements.

About Butlin's: Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values.