Swimming Pool Supervisor - Bognor Regis

The Supervisor Plus role is new to Butlin's and presents an amazing opportunity. This individual will be the main point of contact for the team during their working day, ensuring that standards are checked and compliance is high across the department. They are the hands-on operational driver of success. Reporting to the Manager, the Supervisor Plus will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to manage fluctuating guest demand whilst keeping operational standards and guest experience high.

The Supervisor Plus will cover accommodation primarily on our intake days on Monday and Friday and will work flexibly across departments where needed for the remainder of the week, focusing attention where we need to ensure standards are high and our guests receive an amazing experience. The Monday and Friday requirement in accommodation is the minimum, but the Supervisor Plus may support outside of these days based on operational requirements.

You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add-on sales or promotions.

• All Supervisor Plus Accountabilities:
• Be the operational hands-on person, ensuring that the team are working effectively on all key tasks and objectives.
• Ensuring the team are being coached to deliver key targets linked to the department.
• Responsibility for CAFF audits in accommodation.
• Responsibility for other departmental audits based on the area.
• Driving add-on sales and promotions where appropriate.
• Ensuring all stock/proposition is available for guests.
• Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
• Ensuring any guest feedback is captured.
• Monitors NPS and takes action where possible on guest feedback.
• Coach and develop the team to ensure departmental plans are met.
• Be a champion of the Butlin's Values and Leadership Behaviours.
• Ensure we always have a focus on RPRPRT in the way we rota the team.
• Be the champion for communication in your area, ensuring that key communication is always delivered from Managers to teams and that plans are executed effectively.
• Build and maintain strong relationships across the resort, other resorts, and Butlin's central support teams.
• Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle.
• Be the front-facing, operational delivery responsible person - turning audits and observations into action.

Supervisor Plus - Splash Key Focus Areas Outside of Accommodation:

• Supervise the day-to-day operation of the swimming pool and associated leisure facilities.
• Ensure the pool area operates in line with health, safety and safeguarding procedures.
• Conduct regular poolside supervision and ensure lifeguarding coverage at all times.
• Support the delivery of pool activities, sessions and guest experiences.
• Supervise and support lifeguards and pool team members during shifts.
• Provide guidance, coaching and on-the-job training.
• Allocate daily duties and ensure adequate staffing levels.
• Ensure compliance with relevant safety legislation and industry standards.
• Carry out routine safety checks of the pool, plant room and surrounding areas.
• Respond to emergencies and incidents in line with emergency action plans.
• Deliver a friendly and welcoming environment for guests.
• Support guests with queries and ensure safe use of facilities.
• Maintain high standards of cleanliness and presentation throughout the pool area.
• Ensure equipment is safe, maintained and stored correctly.

Supervisor Plus - Sports & Activities Key Focus Areas Outside of Accommodation:

• Support the planning and delivery of a varied sports and activities program suitable for guests of all ages.
• Lead and supervise activity sessions such as sports tournaments, family games, fitness classes, and outdoor activities.
• Ensure all sessions are delivered safely, professionally, and in line with resort standards.
• Supervise sports and activities team members during shifts.
• Deliver exceptional guest service and engage with guests to enhance their holiday experience.
• Ensure all activities are delivered in accordance with health and safety procedures and risk assessments.
• Maintain sports equipment and activity areas to a high standard.

Other Areas of Work:

• Supervisor Plus - Buffets Key Focus Areas Outside of Accommodation:
• Lead by example in maintaining the highest standards of food safety and hygiene.
• Ensure guests are greeted with a friendly, attentive, and personalised welcome.
• Oversee the smooth, timely replenishment of all food bays.
• Provide on-shift coaching to help team members build confidence and capability.

Supervisor Plus - Bars & Shops Key Focus Areas Outside of Accommodation:

• Support team members in delivering exceptional guest experience across all Bars & Shops locations.
• Actively drive revenue by supporting the team to maximise Spend Per Head.
• Monitor guest flow and proactively move team members to where they are needed most.
• Maintain strong stock control across Bars & Shops venues.
• Ensure venues are opened, operated, and closed following Butlin's brand standards.

Supervisor Plus - Restaurants & QSRs Key Focus Areas Outside of Accommodation:

• Lead by example in consistently applying food safety and hygiene standards.
• Ensure every guest receives a friendly, engaging welcome.
• Provide on-shift coaching to support effective floor management.
• Coach the team to proactively recommend starters, desserts, and add-ons.
• Recognise great performance on shift to build a positive, motivated team culture.

Key Responsibilities:

• Audits completed in accommodation & other departments.
• Team training compliance across departments.
• Health, Safety & Compliance Audits.
• Guest NPS & Feedback.
• Improved ENPS Retail Spend.

About You:

• Excellent leadership skills with the ability to coach and support the team.
• Strong attention to detail to support with all audit/observation-based activity.
• Strong experience of being guest/customer facing.
• Experience of generating new opportunities through sales and promotions.
• Demonstrable experience of leading teams to success.
• Excellent ability to communicate effectively at all levels.
• Able to manage multiple priorities and adapt quickly to changing requirements.
• Splash NPQL or Equivalent Qualification.
• Previous experience in a swimming pool environment.
• Strong knowledge of pool safety.
• Experience in working in a sports, leisure or activity environment.

About Butlin's:

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!