At a Glance
- Tasks: Lead the pool team, ensuring safety and a fun environment for guests.
- Company: Join Splash, a vibrant resort focused on guest satisfaction and team engagement.
- Benefits: Competitive pay, flexible shifts, and opportunities for growth in a dynamic setting.
- Other info: Be part of a supportive team that values safety and inclusivity.
- Why this job: Make a splash in your career while creating memorable experiences for guests.
- Qualifications: Experience in leisure or pool environments and strong leadership skills.
The predicted salary is between 25000 - 30000 £ per year.
The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team. The Splash Assistant Manager leads the front-line team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations.
KPIs
- H&S compliance and audit results
- Guest satisfaction scores
- Team engagement and retention
- Training compliance
- Cleanliness and presentation standards
General Duties & Key Accountabilities
Operational Management
- Support the daily operation of all pool and water feature areas.
- Ensure adequate lifeguard and team coverage across all operating hours.
- Assist in planning rotas aligned to occupancy and demand.
- Monitor poolside standards including cleanliness, water quality and presentation.
- Respond quickly to operational issues to minimise disruption.
- Support delivery of poolside activities, sessions and guest experiences.
Health, Safety & Compliance
- Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation.
- Carry out and review risk assessments and safe systems of work.
- Monitor water testing regimes and ensure records are maintained.
- Support emergency response procedures and incident management.
- Ensure all team members hold valid qualifications and training.
- Support audits, inspections and compliance checks.
- Supervise and support lifeguards and pool team members on shift.
- Provide coaching, training and performance feedback.
- Support recruitment, onboarding and ongoing training.
- Manage shift briefings and ensure clear communication.
- Address day-to-day people issues and elevate where required.
- Promote a positive, inclusive and safety-first culture.
Guest Experience
- Ensure a welcoming, safe and enjoyable environment for all guests.
- Support delivery of poolside activities and resort programming.
- Handle guest queries and complaints professionally.
- Monitor guest feedback and support improvements.
- Ensure accessibility and inclusion standards are met.
Administration & Planning
- Support stock control for pool chemicals, equipment and uniforms.
- Assist with budgets and cost control.
- Maintain accurate records for training, incidents and compliance.
- Support maintenance planning with facilities teams.
- Deputise for the Pool Manager when required.
Experience & Qualification Requirements
- Experience in a leisure or pool environment.
- Experience supervising or leading a team.
- Strong understanding of pool safety and operations.
- Good communication and organisational skills.
- Ability to work shifts including evenings/weekends.
- Confident decision-making in fast-paced environments.
- Visible and supportive leader.
- Calm under pressure.
- Guest-focused.
- Team player.
- Proactive and organised.
Swimming Pool Assistant Manager in Bognor Regis employer: Butlins
At Splash, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises safety, guest satisfaction, and team engagement. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our resort environment, ensuring that every team member feels valued and empowered. Located in a dynamic leisure setting, we provide a unique opportunity to contribute to memorable guest experiences while working alongside a dedicated and passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land Swimming Pool Assistant Manager in Bognor Regis
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butlins. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butlins
Don't be shy about reaching out to Butlins directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Swimming Pool Assistant Manager in Bognor Regis
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butlins and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butlins
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
