At a Glance
- Tasks: Manage a bustling food court, ensuring top-notch service and guest satisfaction.
- Company: Join Butlin's, a fun-filled resort with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible shifts, and a supportive team environment.
- Other info: Great opportunities for career growth in a lively, entertaining atmosphere.
- Why this job: Be part of creating memorable dining experiences for guests while leading a dynamic team.
- Qualifications: Experience in food service and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Premium Dining Manager - Buffets - Bognor Regis Description To support the day-to-day management of a high-volume resort food court, ensuring safe, efficient and high-quality service across multiple outlets.
The Premium Dining Manager leads the teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations
Key Responsibilities
- Guest satisfaction scores
- Service speed and efficiency
- Food safety audit results
- Labour cost vs budget
- Team retention and engagement
- Stock and waste control
- Cleanliness and presentation standards
Skills, Knowledge & Expertise Operational Management
- Support daily operation of the food court and all outlets within it.
- Ensure service areas are fully prepared and staffed for trading periods.
- Monitor service flow and step in to resolve operational issues.
- Maintain high standards of cleanliness, presentation and food safety.
- Support peak service periods and high guest volumes.
- Assist with queue management and guest flow to enhance experience.
- Coordinate with kitchen and outlet teams to ensure smooth service.
- Team Leadership
- Supervise and support supervisors and team members on shift.
- Lead shift briefings and ensure clear communication.
- Support rota planning aligned to demand and budget.
- Coach team members to deliver excellent service and efficiency.
- Support recruitment, onboarding and training.
- Address day-to-day people issues and escalate where appropriate.
- Promote a positive, inclusive and safety-first culture.
- Conduct 4/8/12 probation reviews/coffee chats with direct reports and liaise with other assistant managers to compose a fully rounded review of any supervisor
- Guest Experience
- Ensure a welcoming and efficient service for all guests.
- Handle guest queries and complaints professionally.
- Support improvements based on guest feedback.
- Maintain accessible and family-friendly service standards.
- Be visible and proactive on the floor during service.
- Financial & Stock Control
- Support labour cost control and efficient staffing.
- Assist with stock ordering, control and rotation.
- Monitor waste and support cost-saving initiatives.
- Ensure accurate cash handling and compliance.
- Support delivery of promotions and upselling opportunities.
- Health, Safety & Compliance
- Ensure compliance with food safety and hygiene standards.
- Support allergen and dietary requirement processes.
- Ensure safe systems of work are followed.
- Support audits and inspections.
- Maintain accurate records and checks.
- Ensure all team members hold required training and certifications.
- Collaboration
- Work closely with other F&B venues, kitchens and operations teams.
- Support resort-wide events and peak periods.
- Liaise with cleaning, maintenance and supply teams.
- Deputise for the Buffet Manager when required.
- Job Benefits Essential
- Experience in a high-volume food service environment
- Supervisory or team leadership experience
- Strong organisational and communication skills
- Understanding of food safety and hygiene standards
- Ability to work in a fast-paced environment
- Good problem-solving skills
- Flexible to work shifts including evenings, weekends Christmas day and other public holidays
Desirable
- Experience in holiday parks or resorts
- Food safety qualification (Level 2/3)
- Personal licence (where applicable)
- Experience managing rotas and staffing levels
- Cash handling and stock control experience
About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK?
That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years.
Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.
As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values.
So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!
Premium Dining Manager - Buffets - Bognor Regis employer: Butlins
Butlin's is an excellent employer that prioritises creating a vibrant and supportive work environment in Batley, where team members can thrive while delivering exceptional guest experiences. With comprehensive training and live-in accommodation options for those relocating, employees enjoy a culture of inclusivity and growth, making it a rewarding place to develop skills across various resort operations.
StudySmarter Expert Advice🤫
We think this is how you could land Premium Dining Manager - Buffets - Bognor Regis
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butlins. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butlins
Don't be shy about reaching out to Butlins directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Premium Dining Manager - Buffets - Bognor Regis
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butlins and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butlins
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
