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- Tasks: Lead a team to create unforgettable experiences in our exciting PLAYXPERIENCE.
- Company: Join Butlin's, where fun and adventure are at the heart of everything we do.
- Benefits: Enjoy competitive pay, flexible shifts, and a vibrant team culture.
- Why this job: Be part of a dynamic environment that prioritises guest satisfaction and team development.
- Qualifications: Experience in leadership and a passion for delivering exceptional service.
- Other info: Embrace a role where no two days are the same and creativity is encouraged.
The predicted salary is between 36000 - 60000 £ per year.
As the PLAYXPERIENCE Manager, you will be responsible for leading a team of Shift Managers and team members to deliver exceptional standards of service as our guests navigate around the various activities, café and bar in the brand-new PLAYXPERIENCE. Each day you will oversee responsibility for all areas of the PLAYXPERIENCE covering both the ground floor made up of our Reception, Escape Rooms, Laser Tag, Neo Games, Batting Cage, VR-Cade and the Café and on the first floor, made up of Shuffleboard, Digi Darts, Glow Pong, Tech Putt, Reception and the Bar.
You will drive sales initiatives creating memorable experiences for our guests will be key to your success. You will be accountable for delivering maximum yield on activities ensuring all guests can always enjoy everything that the PLAYXPERIENCE has to offer. You will be supportive and hands on with your leaders with the delivery of all activities; food & beverage and at the reception taking activity bookings, training, coaching and supporting the Shift Managers and team members to deliver memorable activities to brand standards, taking all opportunities to deliver F&B targets along with maintaining compliance in Food Safety, Health and Safety and Fire Safety. You will take responsibility for maintaining the highest standards of cleanliness throughout the building.
We are looking for an experienced and passionate leader who enjoys both guest and team interaction and working to consistent standards. You will focus on the team experience through training, coaching and development whilst being able to balance this with keeping our guest experience at the heart of your decisions. You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo.
As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us. Typical working hours cover 40 hours per week, 5 days over 7 covering a variety of shifts between 7am and 10pm.
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
PLAYXPERIENCE Manager in Bognor Regis employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PLAYXPERIENCE Manager in Bognor Regis
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Butlin’s values and mission. This will help you connect with the team and show that you’re genuinely interested in creating smiles and having fun.
✨Tip Number 2
Practice your communication skills! As a PLAYXPERIENCE Manager, you'll need to engage with various teams and guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can think on your feet.
✨Tip Number 3
Show off your leadership style! Be ready to share examples of how you've trained and developed teams in the past. Highlight your hands-on approach and how you’ve created memorable experiences for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Butlin’s family and contributing to an altogether more entertaining experience.
We think you need these skills to ace PLAYXPERIENCE Manager in Bognor Regis
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about creating memorable experiences for our guests and leading a fantastic team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the responsibilities of the PLAYXPERIENCE Manager role, so don’t hold back!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective and experiences that make you a great fit for our culture at Butlin’s. We’re all about fun and teamwork!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Butlin's
✨Know the PLAYXPERIENCE Inside Out
Before your interview, make sure you’re familiar with all the activities and services offered at the PLAYXPERIENCE. This includes understanding the different areas like the Escape Rooms, Laser Tag, and the Café. Being able to discuss these in detail will show your genuine interest and help you stand out.
✨Showcase Your Leadership Skills
As a potential PLAYXPERIENCE Manager, it’s crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on training, coaching, and creating memorable experiences for guests. This will highlight your capability to manage and inspire others.
✨Emphasise Guest Experience
Make it clear that guest experience is your top priority. Think of specific instances where you’ve gone above and beyond to ensure customer satisfaction. This aligns perfectly with Butlin’s values and will resonate well during your interview.
✨Be Ready to Think on Your Feet
Given the dynamic nature of the role, be prepared to discuss how you handle unexpected situations. Share stories that illustrate your problem-solving skills and ability to adapt quickly, as this will show you can thrive in a fast-paced environment.
