At a Glance
- Tasks: Lead a vibrant bar team, ensuring exceptional guest experiences and smooth operations.
- Company: Join Butlin's, a fun-filled hospitality leader with a supportive culture.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with great career progression and a focus on teamwork.
- Why this job: Be part of an exciting environment where you can create smiles and make a difference.
- Qualifications: Experience in hospitality and strong leadership skills are a plus.
The predicted salary is between 30000 - 38556 £ per year.
The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager's absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations.
You will:
- Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality.
- Implement operational and commercial plans provided by the Manager to support venue performance.
- Support stock controls, cellar routines, product care and compliance standards.
- Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance.
- Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment.
KPIs
- Guest NPS (overall, speed of service, quality of serve)
- ENPS & team engagement
- Stock yield %, stock loss, line variances, waste & compliance
- Revenue growth, SPH, Bserve volumes & category sales mix
- Labour productivity and deployment accuracy
- RPRPRT - Right People, Right Place, Right Time
- Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls)
- Team retention & development support
General Duties & Key Accountabilities
- Guest Experience & Service Leadership (WET Focused)
- Lead the delivery of a great guest experience in line with venue standards set by the Manager.
- Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment.
- Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves.
- Use guest feedback and NPS trends shared by the Manager to adjust real time service.
- Be highly visible during all peak trading periods, leading by example and supporting the team on the floor.
- Commercial, Stock & Business Performance
- Support the Manager with all stock routines, including: line checks, stock rotation & product care, waste management, cellar standards, cash variance checking.
- Help implement yield improvement actions set by the Manager.
- Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption.
- Ensure labour deployment matches the plan and respond to live changes in guest volume.
- Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed.
- Contribute to promotional activity by ensuring team awareness and strong execution.
- Team Leadership, Culture & Development
- Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership.
- Deliver induction, on shift coaching and training to new and existing team members.
- Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing.
- Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager.
- Create clear daily and weekly objectives for Shift Managers to support operational delivery.
- Role model Butlin's Values and Leadership Behaviours at all times.
- Help build a multiskilled team capable of flexing across the resort through championing Team member plus.
- Support retention by fostering a positive, supportive and inclusive working environment.
- Operational Excellence, Safety & Compliance
- Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations.
- Maintain cellar standards including safety, product quality, gas handling and hygiene routines.
- Ensure the venue remains audit ready at all times across: bar cleanliness and organisation, food safety (where applicable), H&S and COSHH, cash handling & stock holding, brand standards.
- Lead opening/closing routines and complete daily checks, escalating risks immediately.
- Take full accountability for safe operations in the absence of the Manager.
- Cross Resort Collaboration & Leadership
- Support the Manager in liaising with Central teams on product range, promotions and yield objectives.
- Build strong working relationships with peers and resort leaders.
- Share best practice and support other venues when operational needs change.
- Support the optimisation of Team Member Plus and labour utilisation across the resort.
Key Knowledge/Experience & Qualification Requirements
- Experience in a Wet led bar, pub, nightclub or high volume hospitality venue.
- Understanding of cellar management, stock controls and licensing law (training will be provided where required).
- Strong service led leadership with experience coaching and supporting teams.
- Confident communication skills with the ability to motivate and guide others.
- Ability to remain calm, organised and effective during pressured trading periods.
- Experience leading shifts or supervising an F&B team is desirable.
- Strong problem solving ability with a proactive, hands on approach.
- Capability to manage multiple priorities and adapt quickly to change.
At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For 90 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Bars Assistant Manager - Bognor Regis employer: Butlins
Butlin's is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to create smiles and support one another. Located in Bognor Regis, the role of Bars Assistant Manager offers opportunities for personal growth through hands-on leadership and coaching, while also ensuring a fun and engaging environment for both staff and guests. With a focus on operational excellence and team development, Butlin's provides a rewarding experience for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Bars Assistant Manager - Bognor Regis
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Butlins. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Butlins
Don't be shy about reaching out to Butlins directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bars Assistant Manager - Bognor Regis
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Butlins and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Butlins
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
