At a Glance
- Tasks: Support culinary teams to deliver high-quality dishes and enhance guest satisfaction.
- Company: Join Butlin's, a fun-filled resort with a vibrant culture.
- Benefits: Exciting work environment, opportunities for growth, and a chance to make guests smile.
- Other info: Dynamic role with opportunities to influence and inspire across multiple sites.
- Why this job: Be part of a team that creates unforgettable experiences through exceptional food quality.
- Qualifications: Knowledge of food production, HACCP standards, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The role will play a key function in supporting resort culinary teams to consistently deliver high-quality dishes in line with the recipes specified in Starchef or by our franchise partners (retail). This role will focus on driving improvements in food quality and guest satisfaction by ensuring strict adherence to recipe standards and enhancing operational skills through targeted training and support.
Key responsibilities include:
- Supporting chefs in delivering exceptional guest experiences through consistent food quality.
- Monitoring and improving key performance indicators related to food cost, wastage, and margin.
- Holding teams accountable to ensure operational standards and recipe compliance are met.
- Collaborating with venues to identify and address gaps in culinary execution and training.
- Supporting resort teams in compliance to H&S and FSMS policy through regular audit routines.
Key Responsibilities
- Accountable for supporting resorts to achieve operational excellence by auditing recipe and dish accuracy, food presentation and quality to drive standards and NPS scores.
- Accountable for auditing venue standards to ensure high standards of cleanliness, good food technical practices and health and safety procedures are always followed.
- Support L&D with identifying chefs skills gaps to improve team skills, competency and develop chef knowledge.
- Responsible for admin tasks to add and update all recipes in e.g. Starchef, TenKites and DateCodeGenie.
- Responsible for providing all pre-launch menu and recipe details to support a successful menu launch, with ongoing support and training for consistent menu execution.
- Ensure food safety regulations are strictly adhered to.
- Support the Technical Food Safety Team with ensuring accurate food allergen visibility to guests.
- Support the Finance Business Partner in understanding margin performance against theoretical GP targets.
- Support Procurement in advising best equipment to aid commercial performance and maximise profitability via product consolidation with clear plans to reduce redundant stock.
- Support Procurement with ongoing food quality reviews, product selection and substitution sign off to drive costs down whilst retaining food quality.
- Support Proposition with occasional menu dish development.
- Aware of TI/NPS scores for food quality and supports changes to help improve scores and reduce guest problems.
- Support resort leadership with reviewing action plans following issues identified through audits.
- Support franchise venues with BOH operations to drive quality and brand standard compliance.
About You
- Knowledge of food production processes and techniques.
- Operational knowledge of multi-site high-volume kitchen environments buffet & retail.
- Experience in introducing operational improvements to grow food quality scores.
- Sound knowledge of HACCP, Food Safety, and Health & Safety standards.
- Level 4 food safety.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Ability to influence and inspire teams across multiple sites.
- High standards and attention to detail.
- Flexible approach.
- Great communication skills.
- Problem solving attitude.
If this role sounds perfect for you, we would love to hear from you. Please follow the application link to apply now. Should you have any questions or require any adjustments for this process, please contact us.
Operational Support Chef in Birmingham employer: Butlins
At Butlin's, we pride ourselves on fostering a vibrant and supportive work culture that prioritises employee growth and satisfaction. As an Operational Support Chef, you'll be part of a dynamic team dedicated to delivering exceptional culinary experiences while enjoying unique benefits such as ongoing training, a focus on work-life balance, and the opportunity to contribute to our guests' memorable adventures. Join us in creating smiles and making a difference in a fun-filled environment where your skills and passion for food will truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Support Chef in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Butlin's values and think about how you can align your experiences with their focus on fun and teamwork. This will help you stand out as someone who truly fits in.
✨Tip Number 2
Practice your culinary knowledge! Brush up on food safety standards and operational improvements. Be ready to discuss how you've tackled challenges in previous roles, especially in high-volume kitchen environments.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've improved food quality or guest satisfaction. This will demonstrate your ability to drive operational excellence, which is key for the Operational Support Chef role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Butlin's team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Operational Support Chef in Birmingham
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food and culinary excellence shine through. We want to see how your passion aligns with our mission to deliver high-quality dishes and exceptional guest experiences.
Highlight Relevant Experience:Make sure to showcase any experience you have in multi-site kitchen environments or operational improvements. We’re looking for someone who can hit the ground running, so don’t hold back on those achievements!
Be Specific About Your Skills:Mention your knowledge of HACCP, food safety, and health & safety standards clearly. We need to know that you’re not just familiar with these concepts but that you can apply them effectively in a busy kitchen environment.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, we love seeing applications come directly from our candidates!
How to prepare for a job interview at Butlins
✨Know Your Culinary Stuff
Brush up on your knowledge of food production processes and techniques. Be ready to discuss how you’ve improved food quality in previous roles, as this will show your understanding of the culinary standards expected.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in a high-volume kitchen environment. Highlight specific instances where you identified gaps in culinary execution and how you addressed them to improve guest satisfaction.
✨Demonstrate Your Attention to Detail
Since this role requires strict adherence to recipe standards and health & safety regulations, be prepared to discuss how you ensure compliance in your work. Mention any relevant audits or checks you've conducted in the past.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. This role involves collaborating with various teams, so showcasing your communication skills during the interview will be key to demonstrating your fit for the position.
