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- Tasks: Help plan accommodation availability and ensure guest satisfaction through effective room allocation.
- Company: Join the fun-loving team at Butlin's, where excitement meets adventure!
- Benefits: Enjoy a vibrant work culture, competitive pay, and opportunities for growth.
- Why this job: Be part of creating unforgettable experiences for guests while developing your skills.
- Qualifications: Great communication skills, computer literacy, and a knack for organisation.
- Other info: Dynamic role with varied shifts and a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Description
About The Role
Reporting to theAccommodation Productivity Manager you will help with the end-to-end planning of our accommodation availability and cleaning. You will be responsible for understanding the forecast of room bookings by type and ensuring all room bookings are allocated on time and accurately, adhering to notes and paid for upgrades.
You will need to understand the status of rooms at any given time ensuring all rooms allocated are fit for use. You will maintain a level of service recovery rooms ensuring Resort teams have back up rooms available when problems arise. Working to the required number of rooms on sale.
We will ask you to put the guest experience at the forefront of the process, ensuring you are maximising opportunities to assist guests in having a great experience, whilst supporting the resort achieve NPS goals.
You will need to communicate directly with Accommodation & Guest Services Team Members ensuring Resort understands status of rooms ready for check in. You will need to follow documented standard operating procedures when processing requests for Entertainment/Internal or External Visitors, ensuring that a fully audited process for zero cost bookings is adhered to at all times.
To communicate with key room team effectively and in a timely manner any changes or amendments to allocations. Ensuring all booked add on\’s and special requests are identified and planned for accordingly. You will also work alongside our Accommodation and Facilities teams to plan for refurbishment works in accommodation units.
This role is fixed term for 12 months.
About You
If you have a warm, friendly manner and love to chat to people both face to face and over the phone, we can teach you the ins and outs of working as part of our team with this administration-based role. Being a great team player is essential and you should also enjoy the buzz of a busy environment. No day will ever be the same, so you should be happy to try new things and chat to lots of different people.
You should be able to have effective communication, work under pressure and to deadlines and hold an analytical mind. You should enjoy organisation & methodical planning, you can adapt when problems arise & resolve and understand this role requires close attention to detail.
This role is predominately a desk based role working on systems using various programmes and reporting to successfully fulfil our guest\’s accommodation and holiday requirements. Computer literacy and competence in excel is essential. Typical working hours cover 40 hours per week on a wide variety of shifts every day with Mondays, Fridays as necessary, weekend working is on a rota basis.
About Butlin\’sAt Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Allocations Team Member (maternity cover) employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Team Member (maternity cover)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Butlin's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their fun and exciting environment.
✨Tip Number 2
Practice your communication skills! Since this role involves chatting with guests and team members, try role-playing common scenarios with a friend. This will help you feel more confident and ready to showcase your warm, friendly manner during the interview.
✨Tip Number 3
Be prepared to demonstrate your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or solved problems under pressure. This will show that you can handle the busy environment at Butlin's.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Butlin's team. Don’t forget to highlight your computer literacy and Excel skills in your discussions!
We think you need these skills to ace Allocations Team Member (maternity cover)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warm and friendly side. Remember, we’re all about creating smiles!
Tailor Your Application: Make sure to tailor your application to the Allocations Team Member role. Highlight your organisational skills and attention to detail, as these are key for managing room bookings and ensuring everything runs smoothly.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, just like we appreciate a well-organised room allocation!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen and ready to join our fun-loving team at Butlin’s!
How to prepare for a job interview at Butlin's
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Allocations Team Member role. Familiarise yourself with the key responsibilities like room allocation, guest experience, and communication with other teams. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of interaction with guests and team members, be prepared to demonstrate your warm, friendly manner. Think of examples from your past experiences where you've successfully communicated or resolved issues with others. This will highlight your ability to create smiles and care for your colleagues.
✨Be Ready for Problem-Solving Scenarios
The job requires you to adapt and resolve issues as they arise. During the interview, expect situational questions that test your analytical mind and organisational skills. Prepare by thinking of times when you've had to think on your feet and how you managed to keep everything running smoothly.
✨Brush Up on Your Excel Skills
Since computer literacy and competence in Excel are essential for this role, be ready to discuss your experience with these tools. If possible, practice using Excel beforehand so you can confidently talk about how you've used it in previous roles, especially in relation to planning and reporting.
