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- Tasks: Support guests and ensure a fantastic experience while working across different teams.
- Company: Butlin’s, a fun-filled resort with a focus on guest satisfaction.
- Benefits: Flexible shifts, training provided, and a vibrant team atmosphere.
- Why this job: Make a real difference in guests' holidays while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a passionate team and enjoy a dynamic work environment.
The predicted salary is between 13 - 16 £ per hour.
We’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin’s. As a Team Member + 1 Guest Services, you will work on Monday and Fridays cleaning our accommodation and then work in our Guest Services Team for the remaining hours of your contract.
In accommodation, you will support with a range of cleaning tasks including changing beds, cleaning and disinfecting of bathrooms, hoovering, maintenance of floors, cleaning and dusting of furniture and fittings in designated areas, cleaning kitchens and living areas. We have a fantastic cleaning program for new starters to provide all the training you need.
Our Guest Services Centre is full of passionate and forward-thinking individuals – all looking to make a difference to our guests. We put the fun back into our guests' holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem-solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest.
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests. We are looking for someone with experience of working with customers or guests over the phone or in person.
Alongside being on the phone, you will be working on a computer with some of our systems to log jobs and feedback for our guests, so fast accurate typing skills coupled with being comfortable on a computer is a must.
Shift Patterns: Our resort is open 7 days a week and you will be working to a rota of any 5 out of 7 days which may include weekends. Monday and Fridays in 09:30-15:00 in Accommodation, then 16:00-21:00 in Guest Services. Then 2 other full days, or 1 full day (8:45-17:00) and 2 half days (08:45-13:00), depending on the week/holidays etc: 09:30-15:00 then 16:00-21:00 in Guest Services.
For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Guest Services Consultant in Skegness employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Consultant in Skegness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Butlin’s and their values. This will help you connect with the team and show that you’re genuinely interested in making our guests' experiences unforgettable.
✨Tip Number 2
Practice your phone skills! Since you'll be handling guest queries over the phone, try role-playing with a friend. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one for a customer. This will demonstrate your ability to empathise and find solutions, which is key for us at Butlin’s.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen to join our fantastic team and contribute to creating amazing holiday experiences for our guests.
We think you need these skills to ace Guest Services Consultant in Skegness
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for guest services shine through! We want to see that you genuinely care about making our guests' experiences unforgettable.
Tailor Your Experience: Make sure to highlight any previous experience you've had in customer service or hospitality. We love seeing how your skills can contribute to our team, so be specific about what you've done and how it relates to the role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Guest Services Consultant position.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Butlins
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Services Consultant role. Familiarise yourself with the cleaning tasks and guest service expectations mentioned in the job description. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with guests, be prepared to share examples of your previous customer service experiences. Think about times when you resolved issues or went above and beyond for a customer. This will highlight your empathy and problem-solving skills.
✨Practice Your Communication Skills
As you'll need a proficient telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable discussing your experiences and answering questions during the actual interview.
✨Be Ready for Practical Questions
Expect questions that assess your ability to handle various scenarios, such as dealing with an unhappy guest or managing multiple tasks at once. Think through how you would approach these situations and be ready to explain your thought process during the interview.