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- Tasks: Support guests and ensure a fantastic experience while working across different teams.
- Company: Butlin’s, a fun-filled resort with a focus on guest satisfaction.
- Benefits: Flexible shifts, training provided, and a vibrant team atmosphere.
- Why this job: Make a real difference in guests' holidays while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a passionate team and enjoy career growth opportunities in a dynamic environment.
The predicted salary is between 1040 - 1248 £ per month.
We’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin’s. As a Team Member + 1 Guest Services, you will work on Monday and Fridays cleaning our accommodation and then work in our Guest Services Team for the remaining hours of your contract.
In accommodation, you will support with a range of cleaning tasks including changing beds, cleaning and disinfecting of bathrooms, hoovering, maintenance of floors, cleaning and dusting of furniture and fittings in designated areas, cleaning kitchens and living areas. We have a fantastic cleaning program for new starters to provide all the training you need.
Our Guest Services Centre is full of passionate and forward-thinking individuals – all looking to make a difference to our guests. We put the fun back into our guests' holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem-solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest.
You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests. We are looking for someone with experience of working with customers or guests over the phone or in person.
Alongside being on the phone, you will be working on a computer with some of our systems to log jobs and feedback for our guests, so fast accurate typing skills coupled with being comfortable on a computer is a must.
Shift Patterns: Our resort is open 7 days a week and you will be working to a rota of any 5 out of 7 days which may include weekends. Monday and Fridays in 09:30-15:00 in Accommodation, then 16:00-21:00 in Guest Services. Then 2 other full days, or 1 full day (8:45-17:00) and 2 half days (08:45-13:00), depending on the week/holidays etc: 09:30-15:00 then 16:00-21:00 in Guest Services.
For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Guest Service Advisor in Skegness employer: Butlins
Contact Detail:
Butlins Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Advisor in Skegness
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Butlin’s and their values. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their mission to create fantastic guest experiences.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with guests over the phone, it’s a good idea to rehearse how you’d handle different scenarios. Think about common issues guests might face and how you’d solve them – this will boost your confidence and impress the interviewers.
✨Tip Number 3
Show off your teamwork spirit! In your interview, share examples of how you've worked well in teams before. Butlin’s is all about collaboration, so highlighting your ability to support colleagues and work across different departments will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Advisor in Skegness
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for guest service shine through! We love seeing candidates who are genuinely excited about making a difference in our guests' experiences.
Tailor Your Experience: Make sure to highlight any previous experience you have in customer service or hospitality. We want to see how your skills can contribute to our team and enhance our guests' holidays!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Butlins
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Guest Service Advisor role. Familiarise yourself with the cleaning tasks and guest service expectations mentioned in the job description. This will help you demonstrate your enthusiasm and readiness to contribute to the team.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with guests, be prepared to share examples of your previous customer service experiences. Think about times when you resolved issues or went above and beyond for a customer. This will showcase your empathy and problem-solving skills, which are crucial for the position.
✨Practice Your Communication Skills
As you'll need a proficient telephone manner, practice speaking clearly and confidently. You might even want to do a mock interview with a friend, focusing on how you would handle guest inquiries or complaints. This will help you feel more comfortable during the actual interview.
✨Be Ready for Practical Questions
Expect questions that assess your ability to juggle cleaning tasks and guest services. Prepare to discuss how you would prioritise tasks or manage your time effectively. Showing that you can think on your feet will impress the interviewers and demonstrate your suitability for the role.