Assistant Facilities Manager in Skegness

The role of a commercial assistant manager is to support the overall delivery of high-quality, safe, and well-maintained commercial retail, entertainment venues and external areas across the Butlins diverse residential estate. This includes hard FM responsibility for multiple Retail venues, splash water-world, Funfair, Entertainment venues and all external grounds and gardens. Working closely with the Commercial and Estate Facilities Manager, the role ensures exceptional guest experience through effective day-to-day coordination, property and estate standards management, and efficient reactive maintenance and preventative maintenance planning.

The postholder leads and motivates a team of specialist and multiskilled technicians, providing direction, workload scheduling, performance oversight, and ensuring compliance with health, safety, and statutory standards. They play a key role in maintaining venue operations readiness, responding to technical issues, delivering small works, and supporting long-term asset care strategies. This role requires strong operational leadership, attention to detail, and the ability to manage multiple facilities simultaneously while upholding brand standards and ensuring a seamless retail and entertainment experience for guests and team members alike. This role requires excellent contractor management skills as the role plays a key part in liaising with 3rd party contractors and suppliers for specialist works across the resort.

General Duties & Key Accountabilities

• Leadership & People Management
  • Ability to motivate and guide multiskilled teams.
  • Confident in providing feedback, coaching, and supporting development.
  • Calm, fair, and consistent leadership style.
  • Clear and professional communication with guests, team members, and senior managers.
  • Ability to translate technical issues into understandable information.
  • Good listener, able to understand concerns and respond appropriately.
  • Takes responsibility for standards across all commercial and external estate areas.
  • Follows through on issues until fully resolved.
  • Can think on their feet during breakdowns, guest complaints, or operational challenges.
  • Comfortable prioritising issues in a high-pressure, fast-moving environment.
• Organisational Skills
  • Manages multiple sites and tasks at once.
  • Keeps track of maintenance schedules, PPMs, and operational deadlines.
  • Strong sense of structure and planning.
  • Ensures retail venues comply with audit requirements, safety checks, and technical works meet required levels.
  • Identifies early signs of wear, risk, or service failure.
• Adaptability & Resilience
  • Comfortable with seasonal peaks, unpredictable demands, and changing priorities.
  • Remains professional and calm under pressure.
  • Works closely with retailers, operators, entertainers, security, and facilities contractors.
  • Builds strong internal relationships to ensure smooth operations.
  • Understands team workloads and personal dynamics.
  • Creates a positive, supportive working environment.
• Operational Support
  • Ensure tools, materials and parts are available and stock levels maintained for department.
  • Work collaboratively with the wider facilities and projects team.
  • Ensure minimal disruption to guests and operations when completing works.
  • Undertake any reasonable duties as directed by the Butlins leadership team.
• Guest & Team Experience
  • Always focused on delivering great guest experience.
  • Anticipates needs, solves issues proactively, and supports brand standards.

Experience & Qualification Requirements

• Level 3 qualification in Facilities management, hospitality management or building/property maintenance or equivalent experience.
• IOSH managing safely certification.
• Full UK driving licence.
• Proven experience in commercial building operations or facilities management ideally within a resort/holiday park or multi-site retail and leisure hospitality environment.
• Experience supervising a technical or maintenance team.
• Experience managing contractors, suppliers and service partners.

Knowledge or awareness of:

• Fire safety awareness.
• EHO audit awareness.
• Planned preventative maintenance schedules.
• Strong fault-finding and problem-solving skills.
• Ability to work independently and prioritise workload.
• Good communication and teamwork skills.
• Flexible approach to working hours and operational demands.
• Understand and interpret technical drawings/instructions/process.
• Experience of H & S Procedures & Requirements, COSHH, Risk Assessments etc.